Hybrid Admin & Customer Care Coordinator

Bendigobank; City of Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Bendigo Bank is seeking a highly organized Team Co-ordinator to support our Customer Care function. You will manage admin workflows, prepare papers, coordinate travel, and ensure smooth day-to-day operations for the leadership team.

In this busy, hybrid role, you will produce professional communications, assist in reports, onboarding, and team wellbeing while contributing to a positive customer experience across our branch network.

Qualifications

• Administrative or project experience is essential.
• Advanced understanding of MS Office (Outlook, Word, Excel, PowerPoint).
• Excellent time management and ability to multitask in a busy team.

Responsibilities

• Provide Management Support: coordinate information for meetings, distribute minutes, organise travel and accommodation, manage workflows.
• Drive Team Co-ordination: handle day-to-day admin operations, professional correspondence, filing, and reports.
• Facilitate Onboarding & Team Wellbeing: assist onboarding/offboarding administration, support wellbeing initiatives.
• Stakeholder Management & Events: assist campaigns, events, client meetings, maintain confidentiality.
• Innovate & Improve: identify process improvements and optimise customer and partner experiences.

Skills

Administrative experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Time management

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Bendigo Bank is seeking a highly organized Team Co-ordinator to support our Customer Care function. You will manage admin workflows, prepare papers, coordinate travel, and ensure smooth day-to-day operations for the leadership team.

In this busy, hybrid role, you will produce professional communications, assist in reports, onboarding, and team wellbeing while contributing to a positive customer experience across our branch network.