Team Coordinator

Bendigobank; City of Greater Bendigo; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Bendigo Bank is seeking a proactive Team Co-ordinator to support the Customer Care function. You will manage meetings, prepare papers, coordinate travel, and handle day-to-day workflows to keep the team efficient and focused on customer outcomes.

The role requires strong organisational skills, excellent communication, and the ability to work in a busy environment within a hybrid office setting. A customer-focused mindset will help drive service excellence.

Qualifications

• Administrative experience is essential.
• Advanced MS Office skills required.
• Strong time management and attention to detail.

Responsibilities

• Provide management support by coordinating meeting information, minutes, papers, travel and accommodation.
• Produce professional correspondence and maintain filing systems; assist in reports.
• Support onboarding/offboarding and contribute to team wellbeing.
• Coordinate campaigns, events and external client meetings with confidentiality.
• Identify improvements to processes and customer/partner experience.

Skills

Administrative experience

MS Office

Time management

Communication skills

Team collaboration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

It starts here. With Bendigo Bank… and you.

About the Role

Step into a pivotal support role where your organisational skills will directly impact our team’s success and our customers' experience. As aTeam Co-ordinatorwithin our Customer Care function, you will provide essential administrative and operational support to management and the wider team. You will be the organisational force behind our day-to-day operations, ensuring that our workflows run smoothly and efficiently.

If you are highly organised, thrive in a busy environment, and are passionate about supporting a team that delivers empathetic outcomes to our customers, this is the perfect opportunity to make your mark.

What You’ll Do

• Provide Management Support:Coordinate information for various meetings, distribute minutes and support papers, organise travel and accommodation, and manage workflows by monitoring priority emails and calendar requests for the Leadership team.
• Drive Team Co-ordination:Manage the day-to-day administrative operations of Customer Care. You'll produce professional correspondence, maintain organised filing systems, and assist in collating and distributing recurring and ad-hoc reports.
• Facilitate Onboarding & Team Wellbeing:Attend to the administrative aspects of onboarding and offboarding staff members, ensuring due process is followed while contributing to the overall morale and wellbeing of the team.
• Stakeholder Management & Events:Coordinate and assist in marketing campaigns, business functions, events, and external client meetings. You will ensure a high standard of professionalism and confidentiality at all times.
• Innovate & Improve:Take responsibility for our customer and partner experience by identifying known errors and recommending process and service improvements.

What You’ll Bring

• Administrative Experience:Previous administrative or project experience is essential. Experience within the Banking and Finance industry is highly desirable.
• Technical Proficiency:Advanced understanding and hands-on experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Exceptional Organisation:Highly developed time management skills, constant attention to detail, and the ability to prioritise work, multi-task, and meet deadlines while working independently.
• Communication & Composure:Highly developed written and interpersonal communication skills. You bring a friendly, confident, calm, and flexible approach, maintaining your composure under pressure.
• Team Mindset:A collaborative spirit with a positive attitude, always ready to work well within a busy team environment.

Why Join Us?

You will be at the forefront of our operational delivery, with the autonomy to shape a high-performing team. We offer a conducive work environment that values continuous improvement, innovation, and going the extra mile for our customers.

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

This is a permanent, full-time role based in any of our head office locations.

Please note

all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

So, what are you waiting for? Come and join the better big bank!

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We are committed to responding to all candidates, regardless of the outcome of your application.