Team Coordinator

Bendigobank; City of Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Bendigo Bank is seeking a highly organized Team Co-ordinator to support our Customer Care function. You will manage admin workflows, prepare papers, coordinate travel, and ensure smooth day-to-day operations for the leadership team.

In this busy, hybrid role, you will produce professional communications, assist in reports, onboarding, and team wellbeing while contributing to a positive customer experience across our branch network.

Qualifications

• Administrative or project experience is essential.
• Advanced understanding of MS Office (Outlook, Word, Excel, PowerPoint).
• Excellent time management and ability to multitask in a busy team.

Responsibilities

• Provide Management Support: coordinate information for meetings, distribute minutes, organise travel and accommodation, manage workflows.
• Drive Team Co-ordination: handle day-to-day admin operations, professional correspondence, filing, and reports.
• Facilitate Onboarding & Team Wellbeing: assist onboarding/offboarding administration, support wellbeing initiatives.
• Stakeholder Management & Events: assist campaigns, events, client meetings, maintain confidentiality.
• Innovate & Improve: identify process improvements and optimise customer and partner experiences.

Skills

Administrative experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Time management

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

It starts here. With Bendigo Bank… and you.

About the Role

Step into a pivotal support role where your organisational skills will directly impact our team's success and our customers' experience. As a Team Co-ordinator within our Customer Care function, you will provide essential administrative and operational support to management and the wider team. You will be the organisational force behind our day-to-day operations, ensuring that our workflows run smoothly and efficiently.

If you are highly organised, thrive in a busy environment, and are passionate about supporting a team that delivers empathetic outcomes to our customers, this is the perfect opportunity to make your mark.

What You'll Do

• Provide Management Support: Coordinate information for various meetings, distribute minutes and support papers, organise travel and accommodation, and manage workflows by monitoring priority emails and calendar requests for the Leadership team.
• Drive Team Co-ordination: Manage the day-to-day administrative operations of Customer Care. You'll produce professional correspondence, maintain organised filing systems, and assist in collating and distributing recurring and ad-hoc reports.
• Facilitate Onboarding & Team Wellbeing: Attend to the administrative aspects of onboarding and offboarding staff members, ensuring due process is followed while contributing to the overall morale and wellbeing of the team.
• Stakeholder Management & Events: Coordinate and assist in marketing campaigns, business functions, events, and external client meetings. You will ensure a high standard of professionalism and confidentiality at all times.
• Innovate & Improve: Take responsibility for our customer and partner experience by identifying known errors and recommending process and service improvements.

What You'll Bring

• Administrative Experience: Previous administrative or project experience is essential. Experience within the Banking and Finance industry is highly desirable.
• Technical Proficiency: Advanced understanding and hands‑on experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Exceptional Organisation: Highly developed time management skills, constant attention to detail, and the ability to prioritise work, multi‑task, and meet deadlines while working independently.
• Communication & Composure: Highly developed written and interpersonal communication skills. You bring a friendly, confident, calm, and flexible approach, maintaining your composure under pressure.
• Team Mindset: A collaborative spirit with a positive attitude, always ready to work well within a busy team environment.

Why Join Us?

You will be at the forefront of our operational delivery, with the autonomy to shape a high-performing team. We offer a conducive work environment that values continuous improvement, innovation, and going the extra mile for our customers.

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

This is a permanent, full-time role based in any of our head office locations.

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

So, why work for us?

With over 2.9 million customers, we are one of Australia's largest retail banks with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it'. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

So, what are you waiting for? Come and join the better big bank!

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!

We are committed to responding to all candidates, regardless of the outcome of your application.

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