HVAC Technical Support

Mitsubishi; Cumberland; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Learning and Development to upskill

Wedding day off

PerksPlus discounts

Employee Assistance Program

Job summary

Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is seeking a skilled HVAC Technical Service Engineer for our Regents Park, NSW team. You will apply hands-on HVAC expertise to troubleshoot, install, commission, and support systems across Australia and New Zealand.

The role emphasizes fault-finding, training, and technical support, with responsibilities spanning service agents, site visits, and warranty processing.

Qualifications

• Tertiary HVAC qualifications and trade-level certification.
• Proven ability to fault-find and diagnose HVAC systems.
• Strong troubleshooting and technical problem-solving skills.

Responsibilities

• Provide expert technical support for MHIAA air conditioning products across Australia and New Zealand.
• Assist service agents with spare parts selection, troubleshooting, commissioning advice and technical queries via phone/email.
• Participate in, oversee and supervise site visits and on-site commissioning for successful project delivery.
• Manage and process warranty claim orders accurately and efficiently.
• Deliver technical product training sessions to internal teams and external partners.

Skills

Fault finding

Problem solving

Technical troubleshooting

VRF systems

Inverter technology

HVAC experience

Communication skills

Education

Certificate 3 in Refrigeration and Air Conditioning

Job description

About the Company

Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia's leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia's Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

About the role

Looking for a change? Ready to step away from the tools and take your technical expertise to the next level?

We have an exciting opportunity for a HVAC technician to join our team in Regents Park, NSW, as a Technical Service Engineer! This is an opportunity to show off your HVAC technical knowledge on things like VRF systems and inverter technology; you will be relied upon to support and troubleshoot technical issues for our customers across the country.

What you’ll do

In this role, you’ll be the technical expert our customers and service partners rely on. You’ll use your hands-on HVAC experience to troubleshoot issues, support service agents and ensure our systems are installed, commissioned and supported to the highest standard.

Your key responsibilities will include:

• Providing expert technical support for MHIAA air conditioning products across Australia and New Zealand
• Supporting Service Agents with spare parts selection, troubleshooting, commissioning advice and technical queries via phone and email
• Participating in, overseeing and supervising site visits and on-site commissioning to ensure projects are delivered successfully
• Managing and processing warranty claim orders accurately and efficiently
• Delivering technical product training sessions to internal teams and external partners

What You’ll Bring

• Tertiary qualifications in HVAC Including certificate 3 in Refrigeration and Air Conditioning, Current refrigerant handling license and restricted electrical license. (Mandatory)
• Significant experience in service, repair, and diagnostics within the HVAC industry.
• A strong track record of fault-finding, problem-solving, and technical troubleshooting.
• Exceptional communication skills, both written and verbal, with excellent time management abilities.
• Expertise with VRF and inverter technology, and deep knowledge of HVAC systems.

What we offer

• Companyvehicle
• Learning and Development to help you gain some extra skills!
• An additional day off for your wedding!
• PerksPlus! This provides employee discounts across 400 retailers in ANZ!
• EAP Service provided!

Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity, and fair workplace practices globally and boasts a great work-life balance for all employees.

The successful candidate will be subjected to the appropriate background checks and can include a National Police Check, National Criminal History Check, VEVO Check, and Professional References.

For more information about Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. please visit our website www.mhiaa.com.au