HVAC Technical Advisor & Training Specialist

Daikin Manufacturing Mexico; City Of Kalamunda; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Superannuation

Performance bonus

Car allowance

On-the-job training

Bupa health fund discount

Free parking

Job summary

Daikin Australia is seeking a skilled technical support specialist based in our Perth office (Forrestfield, WA). You will provide product information, assist customers and dealers, and resolve issues using service manuals and data.

Strong communication and HVAC knowledge are essential. Reporting to the Technical Supervisor, you will enter calls and coordinate with service staff to ensure accurate solutions and high client satisfaction.

Qualifications

• HVAC trade qualification or engineering degree is required.
• Strong HVAC knowledge and control systems understanding.
• Experience as a service technician is advantageous.

Responsibilities

• Provide technical information and end-user support for Daikin products.
• Develop client relationships to ensure requirements are met.
• Ensure information is accurate and build client confidence.
• Utilise product data and service manuals to guide solutions.
• Record calls with problem outlines and recommended actions.

Skills

Communication

Rapport building

HVAC knowledge

Control systems

Service technician

Education

HVAC trade qualification

Engineering degree

Job description

Daikin Australia is seeking a skilled technical support specialist based in our Perth office (Forrestfield, WA). You will provide product information, assist customers and dealers, and resolve issues using service manuals and data.

Strong communication and HVAC knowledge are essential. Reporting to the Technical Supervisor, you will enter calls and coordinate with service staff to ensure accurate solutions and high client satisfaction.