Service Manager - HVAC

Grosvenor Engineering Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Grosvenor Engineering Group in Sydney CBD is seeking an experienced HVAC Service Manager to lead a premium commercial highrise service team. You will manage HVAC operations, build client relationships, and drive commercial outcomes with strategic budgeting and tender support.

Ideal candidates hold an HVAC trade qualification with a management qualification, and have 5+ years in service management. You will lead a capable team, mentor staff, and ensure service levels meet client expectations in a

Qualifications

• HVAC trade qualification is required.
• Tertiary management qualification is desirable.
• Minimum 5 years in a service management role.
• Strong client relationship and account management experience.
• Proven leadership and mentoring ability.
• Strong planning, organizational, and communication skills.

Responsibilities

• Oversee HVAC service team to meet operational requirements.
• Manage HVAC operations and resourcing.
• Provide strategic operational advice, budgeting, and tender evaluations.
• Liaise with clients to ensure service levels exceed expectations.
• Act as escalation point and resolve customer issues with optimised solutions.
• Provide leadership and coaching to empower staff in commercial decisions.
• Lead by example in technical guidance and team alignment.
• Develop KPIs aligned to business outcomes.
• Review hazard reports, site surveys, LTIs and MTIs.

Skills

HVAC service

Team leadership

Account management

Client relationship

Budgeting

Tender evaluations

Education

HVAC trade qualification

Management qualification

Tools

MS Office

Asset/tender software

Job description

Grosvenor are a leader in technical asset management within the commercial space, maintaining and servicing Fire, HVAC,Electricaland other systems for our vast range of clients nationally.

As partners to leading property portfolios across Australia & New Zealand, our core technical services acrossHVAC,Fire and Electrical achieve real outcomes and long-term value for clients. Innovation, curiosity, and reliability are at the core of how we do business. At Grosvenor Engineering Group, we believeour people are our most valuable asset. As a successful, growing ANZ business, we recognise it is our exceptional team of people who trulymake things happen. Our people hail from all corners of the world with all types of skills and expertise - but we're all passionate about the same thing - delivering the best!

Due to a continued growth, we're on the lookout for a top talentedHVAC Service Manager to work out of ourSydney CBD office managing Premium Commercial Highrise. You'll build long lasting relationships with your team and our customers by using your skills to diagnose faults and provide solutions!

About the Role:

• As a Service Manager the primary responsibilities lies in overseeing a HVAC service team to ensure the operational requirements of the business are being achieved.
• Effectively manage the HVAC operations and resourcing.
• Provide strategic operational advice including asset capital expenditure, pricing/estimating HVAC maintenance opportunities, develop tailored customer budgets and identify new business opportunities and/or provide support to BDMs regarding tender evaluations.
• Liaise with customers to ensure service levels are meeting/exceeding expectations.
• Act as point of escalation and resolve customer complaints/issues - evaluate and investigate scenarios to develop optimised solutions.
• Provide applied thinking, listening to client requirements ensuring deliverable and tangible outcomes.
• Provide leadership, coaching and mentoring that empowers employees to improve their ability to make commercial decisions.
• As a technical expert, provide thought leadership to the immediate team and broader business.
• Develop effective KPI's (Team & individual) aligned to business outcomes.
• Consistent review and delivery of the service teams hazard reports, site surveys, LTIs and MTIs.
• Meeting Client Requirements: Comply with customer/client requirements imposed on Grosvenor which may apply to performing your work at their site.

Skills & Experience:

• Hold recognised HVAC trade qualification.
• Hold a current Drivers Licence and WH&S General Induction Card
• Tertiary qualification in management - desirable
• Minimum of 5 years' experience in a service management role
• Highly developed business/commercial acumen
• Proven ability in account management.
• Strong client relationship management experience, with proven ability to exceed customer expectations.
• Team leadership experience, including the ability to develop, coach and mentor employees.
• Strong planning and organisational skills, including confidence with software, computers, Apps etc.
• Advanced communication skills with proven experience in resolving client conflict, client relationship building and presenting formally to clients.