HVAC Service Manager

Precise Air Group; City of Brisbane; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Car allowance

Company mobile phone and equipment

Ongoing training and professional发展

Career progression opportunities

Opportunity to lead a high-performing

Job summary

Precise Air Group is seeking an experienced HVAC Service Manager to join its Operations team. You will lead Team Leaders, Technicians and Subcontractors, driving workforce planning, rostering and scheduling to deliver compliant service outcomes and optimise productivity.

Reporting to the Account Manager, you’ll manage customer relationships, monitor service level agreements and KPIs, and foster a culture of safety, collaboration and continuous improvement across a growing national organisation.

Qualifications

• Experience in HVAC service/technical environment.
• Strong MS Office skills to interpret operational reports.
• Demonstrated customer service delivery.
• Experience in fast-paced, KPI-driven settings.
• Excellent relationship-building and stakeholder management.
• Ability to maximise technician productivity through planning and scheduling.
• Commitment to operational processes across service coordination and field teams.
• Strong administrative and organisational skills.

Responsibilities

• Lead and manage day-to-day operations of Team Leaders, Technicians and Subcontractors.
• Build and maintain relationships with customers to ensure high service delivery.
• Oversee workforce planning, rostering and scheduling to maximise efficiency.
• Ensure work orders are completed, managed and closed within SLAs.
• Monitor team performance against KPIs.
• Support continuous improvement initiatives.
• Collaborate with service coordination and administration teams to ensure seamless delivery.
• Review operational reports to identify trends and performance opportunities.
• Ensure compliance with company policies, safety requirements.
• Foster a culture of collaboration, accountability and customer focus.

Skills

HVAC experience

MS Office skills

Customer service

KPI driven environment

Stakeholder management

Scheduling & planning

Workforce management

Operational reporting

Job description

As part of our continued growth and commitment to delivering exceptional service to our customers, we're looking for an experienced HVAC Service Manager to join our Operations team.

Reporting to the relevant Account Manager, you'll play a key role in leading the day-to-day operations of a team of Team Leaders, Technicians and Subcontractors, supported by dedicated administration and coordination teams.

This role is responsible for managing customer relationships, overseeing workforce planning, rostering and job scheduling, and ensuring service delivery meets contractual obligations and customer expectations. You'll focus on driving operational efficiency, maximising technician productivity, and ensuring work orders are completed and closed within agreed service timeframes.

If you're passionate about customer service, operational excellence and leading high-performing teams within a technical services environment, this is an opportunity to make a significant impact within a growing national organisation.

What You'll Get

• Competitive salary package + superannuation + car allowance.
• Company mobile phone and equipment.
• Ongoing training and professional development opportunities.
• Interesting and varied work with strong management support.
• Career progression opportunities within a national organisation.
• Opportunity to lead a high-performing service team and contribute to business growth.

Desired Skills and Experience

• Experience within the HVAC industry or a similar technical service environment.
• Strong Microsoft Office skills with the ability to interpret and manage operational reports.
• Demonstrated ability to deliver exceptional customer service.
• Experience working in a fast-paced, high-volume and KPI-driven environment.
• Strong relationship-building and stakeholder management skills.
• Ability to maximise technician productivity through effective planning, scheduling and resource allocation.
• Commitment to supporting and championing operational processes across service coordination, leadership and field teams.
• Strong administrative and organisational skills, including operational reporting and workforce management.
• National Police Check and Working With Children Check, or willingness to obtain.

Key Responsibilities

• Lead and manage the day-to-day operations of Team Leaders, Technicians and Subcontractors.
• Build and maintain strong relationships with customers to ensure a high level of service delivery.
• Oversee workforce planning, rostering and scheduling to maximise operational efficiency.
• Ensure work orders are completed, managed and closed within contractual service level agreements.
• Monitor team performance against key operational and customer service KPIs.
• Support and drive operational processes and continuous improvement initiatives.
• Work closely with service coordination and administration teams to ensure seamless service delivery.
• Review and manage operational reports to identify trends, opportunities and performance outcomes.
• Ensure compliance with all company policies, procedures and safety requirements.
• Foster a culture of collaboration, accountability and customer focus across the team.

Why Join Precise?

At Precise, we create safer, smarter, and more sustainable environmentsand it all starts with our people.

We've been recognised as a Great Place to Work for the past two years, with a culture built on trust, support, and real career opportunities.

Founded in Sydney in 2002, we now have 500+ technicians, engineers, and service professionals supporting 700,000+ assets across 18,000+ properties nationwide. Backed by GENERAL Industries (formerly Fujitsu General Limited), we're continuing to grow rapidly across Australia.

This means stable work, diverse projects, and real career pathways, not just another job.

Additional Information

As part of our workplace health and safety requirements, you may be required to complete audiometric testing within your first three months of employment to establish a baseline hearing measure. Testing may be repeated every two years thereafter. All testing will be arranged and funded by the company and will not impact hiring decisions or employment conditions.