HVAC Service Coordinator (3 Days) - Path to Full-Time

Lead Group; Sutherland Shire Council; On-site; AUD 35,000 - 52,000; Part time

Benefits offered by this job

Gym membership

Christmas bonus

Salary reviews

Career development

Job summary

Lead Group in Caringbah is seeking an experienced Service Coordinator/Administrator to support a busy HVAC service department. The role involves coordinating technicians, handling client inquiries, and keeping records up to date across the service team.

The ideal candidate has prior admin or scheduling experience, strong communication skills, and the ability to manage changing priorities. This position starts as 3 days per week with potential for full-time progression.

Qualifications

• Experience in administration, scheduling or service coordination.
• HVAC, electrical, plumbing or trades/service-based business experience is advantageous.
• Strong customer service and communication skills.
• Confidence coordinating field-based technicians.
• Strong organisational and data-entry abilities.
• Simpro experience highly regarded.

Responsibilities

• Answer incoming calls and respond to client enquiries.
• Book maintenance jobs and service calls.
• Schedule and coordinate service technicians.
• Liaise with customers and technicians via phone, email and text.
• Process service and maintenance reports, quotes and invoices.
• Send appointment reminders and follow up outstanding tasks.
• Maintain accurate records within Simpro.
• Source and order spare parts and filters.
• Update Simpro catalogues and databases.
• Assist with OH&S administration and safety records.
• Provide general administration and office support.
• Order stationery and assist with post duties.

Skills

Administration & scheduling

Customer service

Coordination

Data entry

Simpro

Tools

Simpro

Job description

Lead Group in Caringbah is seeking an experienced Service Coordinator/Administrator to support a busy HVAC service department. The role involves coordinating technicians, handling client inquiries, and keeping records up to date across the service team.

The ideal candidate has prior admin or scheduling experience, strong communication skills, and the ability to manage changing priorities. This position starts as 3 days per week with potential for full-time progression.