Human Resources Advisor

Sedgwick; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career development opportunities

Learning & development resources

Colleague Resource Groups

Job summary

Sedgwick is seeking an HR Advisor to support employees and leaders across Australia and New Zealand within a global organisation. This role develops generalist HR expertise and partners with managers across the lifecycle.

You will work with ServiceNow, support onboarding, changes, performance matters and HR documentation, while contributing to HR initiatives and continuous improvement projects. Hybrid Sydney CBD with potential for remote work after onboarding.

Qualifications

• Minimum 2 years' experience in HRAdvisor/HR Coordinator/HR Officer or similar role.
• Strong understanding of HR administration and employment legislation.
• Experience partnering with employees and managers across lifecycle.
• Proactive, organised and detail‑oriented with excellent communication.

Responsibilities

• Provide timely and practical HR advice and support to employees and leaders across Australia and New Zealand.
• Manage HR enquiries through ServiceNow, delivering high‑quality customer service and issue resolution.
• Support onboarding, probation, changes, performance matters and offboarding.
• Prepare employment contracts and HR documentation in line with policies and legislation.
• Maintain employee records and HR systems with data accuracy and confidentiality.
• Partner with managers on policy interpretation, employee relations and workplace concerns.
• Contribute to HR projects, compliance activities, reporting and continuous improvement.

Skills

HR advisory

Stakeholder management

Communication

HR policy knowledge

Education

Bachelor's degree in HR or related field

Tools

Workday

ServiceNow

Job description

Join our Colleague Resources team as an HR Advisor and support employees and leaders across Australia and New Zealand within a global organisation.

This role is ideal for an HR professional with at least two years’ experience who is looking to further develop their generalist HR expertise within a global organisation. As a trusted point of contact for HR advice and support, you will partner with employees and managers across a broad range of people matters while contributing to key HR initiatives and continuous process improvements.Working closely with the wider HR team, you'll gain exposure to all stages of the employee lifecycle, employee relations, HR operations, compliance activities, and strategic HR projects. This is an excellent opportunity to build your advisory skills and continue progressing your HR career.

What You'll Be Responsible For

Provide timely and practical HR advice and support to employees and leaders across Australia and New Zealand.

Manage HR enquiries through ServiceNow, ensuring a high standard of customer service and issue resolution.

Support the employee lifecycle, including onboarding, probation, employee changes, performance matters and offboarding.

Prepare employment contracts, contract variations and HR documentation in line with company policies and employment legislation.

Maintain employee records and HR systems, ensuring data accuracy, compliance and confidentiality.

Partner with managers on policy interpretation, employee relations matters and workplace concerns, escalating complex issues where required.

Contribute to HR projects, compliance activities, reporting and continuous improvement initiatives that enhance the employee experience.

About You

Minimum 2 years' experience in a HR Advisor, HR Coordinator, HR Officer or similar HR role.

Proactive, organised and solutions-focused, with a strong attention to detail.

Relevant tertiary qualification in Human Resources, Business or a related discipline.

Experience supporting employees and managers across the employee lifecycle.

Strong understanding of HR administration, employment legislation and HR best practice.

Excellent communication and stakeholder management skills.

Experience using HR systems such as Workday and ServiceNow or similar platforms, preferred but not essential.

Proactive, organised and solutions-focused, with a strong attention to detail.

Working Arrangements

Sydney CBD location.

Hybrid working arrangement with the flexibility to work from home up to 4 days per week following onboarding and training.

Caring Culture

It's at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration and Growth.

By joining Sedgwick, you'll be part of something truly meaningful. Every day, our colleagues help people navigate challenging situations and recover from unexpected events. We're committed to creating an environment where you can grow your career, be supported by your team, and make a positive impact on the lives of others.

Sedgwick is an equal opportunity employer recognised by the Diversity Council Australia. We are committed to fair and accessible recruitment practices. If you require adjustments throughout the recruitment process, please let us know.

Successful applicants will be required to complete reference checks, a police check and verification of working rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration and product recall services. Our 33,000 colleagues around the world share a common purpose: caring for people and helping them move forward when the unexpected happens.

Whether you're in claims, customer service, technology, finance, HR or another specialty, you'll be part of a team that makes a genuine difference to people when they need it most.

Some of the Benefits of Working With Us

Hybrid working arrangement. #LI-Hybrid

Additional 0.5% employer superannuation contribution above the Superannuation Guarantee.

Access to Sedgwick University with more than 15,000 on-demand learning opportunities.

Domestic and international career pathways.

Colleague Resource Groups that promote connection, development and inclusion across our global workforce.

A supportive and collaborative environment focused on learning and career growth.

The opportunity to build your HR career within a global organisation.