Loss Adjuster

Sedgwick; Gold Coast City; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working arrangement

Sedgwick Australia University access –

+0.5% superannuation top-up

Career pathways – domestic and intl

Colleague resource groups

Job summary

Sedgwick Australia is seeking a Loss Adjuster to manage end-to-end domestic and commercial property claims from initial notification through to settlement. You will investigate loss, coordinate repairs and deliver exceptional service to clients and customers through collaborative claims management.

You will work autonomously with the ability to handle multiple cases, leveraging strong communication and negotiation skills to build relationships and ensure fair outcomes.

Qualifications

• Experience in claims management, claims assessment or estimating.
• Diploma of Loss Adjusting preferred but not mandatory.
• Ability to work autonomously and manage multiple cases.
• Excellent communication, negotiation and relationship-building skills.

Responsibilities

• Manage a portfolio of domestic/commercial property claims from first advice to settlement.
• Determine extent and cause of loss with efficient investigation.
• Deliver loss adjusting services meeting client service standards.
• Project manage rectification or reinstatement of damaged property.
• Collaborate with colleagues to deliver exceptional claims experience.

Skills

Communication

Negotiation

Relationship-building

Autonomy

Multitasking

Education

Diploma of Loss Adjusting

Trade qualifications

Job description

As a Loss Adjuster you will be managing end‑to‑end domestic & commercial property claims, from first notification through to fair and timely settlement.

You’ll investigate loss, coordinate repairs, and deliver an exceptional customer and client experience through collaborative, high‑quality claims management.

What are my accountabilities?

• Manage a portfolio of domestic/commercial property claims from first advice to settlement;


• Determine extent and cause of loss via the most effective, efficient and client and customer-focused method of investigation


• Deliver loss adjusting services that meet or exceed the service standards required by the client


• Project manage the rectification, remediation or re-instatement of damaged property


• Deliver an exceptional claims experience by working collaboratively and constructively with support colleagues

About you

• Experience in claims management, claims assessment or estimating


• Trade qualifications and/or Diploma of Loss Adjusting would be favourable but not mandatory.


• Ability to work autonomously, handle multiple tasks/cases and manage customer interactions.


• Excellent communication, negotiation, and relationship-building skills

Caring Culture

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

Some of the Benefits of working with us are:

• Hybrid working arrangement.


• Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education


• +0.5% on top of Superannuation Guarantee


• Domestic and International Career Pathways


• Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace