Claims Assistant/Technical Analyst

Sedgwick; Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working environment

Sedgwick University Australia

Career pathway in insurance

Professional training opportunities

Job summary

Sedgwick in Melbourne is seeking an organized administrative assistant to support Loss Adjusters with claims entry, updates, and payments while coordinating with Customers, Brokers and Insurers. The role offers a bespoke hybrid working environment, access to Sedgwick University Australia, and a clear pathway to advance into loss adjusting or claims consultant roles.

If you are motivated to learn and build a career in insurance, this position provides structured training and real opportunities to

Qualifications

• Previous administration, insurance or customer service experience in a corporate environment.
• Well organised and good communication skills.
• Motivated to build a career in insurance.
• Open to new learning experiences.

Responsibilities

• Set up and enter new claims into the system
• Update the system with review notes and additional inputs
• Process payments
• Manage communications through calls and emails to all stakeholders including the Customers, Brokers and Insurers.
• Assist with driving claims to settlement.

Skills

Administrative experience

Insurance knowledge

Customer service

Job description

You will focus on providing outstanding service and claims administration to our Loss Adjusters. On a regular basis you will:

• Set up and enter new claims into the system
• Update the system with review notes and additional inputs
• Process payments
• Manage communications through calls and emails to all stakeholders including the Customers, Brokers and Insurers.
• Assist with driving claims to settlement.

Important for your success

• Previous administration, insurance or customer service experience in a corporate environment
• Well organised and good communication skills.
• Motivated to build a career in insurance
• Open to new learning experiences

What you will get

• A structured and supportive career pathway that can lead you into becoming a loss adjuster or claims consultant
• A bespoke hybrid working environment - we will support you on what works best
• Entry to Sedgwick University Australia - our very own training framework to provide you with opportunity to complete a wide range of courses
• If you are looking for a role with variety that will help you build a career we would love to hear from you.

Caring Culture

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

Some of the Benefits of working with us are:

• Hybrid working arrangement.
• Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
• +0.5% on top of Superannuation Guarantee
• Domestic and International Career Pathways
• Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace