HR Advisor

Sedgwick Claims Management Services Ltd; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangement

Employer superannuation contribution

Sedgwick University access

Career pathways

Diversity and inclusion groups

Supportive work environment

Job summary

Sedgwick, a global leader in claims management, invites you to join the Colleague Resources team as an HR Advisor supporting Australia and New Zealand. This full-time, hybrid role is ideal for an HR professional with a couple of years' experience, aiming to broaden generalist HR expertise across a worldwide organisation.

You will partner with employees and managers on a broad range of people matters while contributing to HR initiatives, compliance and system improvements.

Qualifications

• Minimum 2 years' experience in a HR Advisor, HR Coordinator, HR Officer or similar role.
• Proactive, organised and solutions-focused with strong attention to detail.
• Tertiary qualification in Human Resources, Business or related discipline.
• Experience supporting employees and managers across the employee lifecycle.
• Strong understanding of HR administration, employment legislation and HR best practice.

Responsibilities

• Provide timely and practical HR advice and support to employees and leaders across Australia and New Zealand.
• Manage HR enquiries through ServiceNow, ensuring a high standard of customer service and issue resolution.
• Support the employee lifecycle, including onboarding, probation, employee changes, performance matters and offboarding.
• Prepare employment contracts, contract variations and HR documentation in line with policies and legislation.
• Maintain employee records and HR systems, ensuring data accuracy, compliance and confidentiality.
• Partner with managers on policy interpretation, employee relations matters and workplace concerns, escalating complex issues where required.
• Contribute to HR projects, compliance activities, reporting and continuous improvement initiatives.

Skills

HR advisory

Onboarding

Employee relations

Attention to detail

Education

Bachelor's degree in Human Resources or related

Tools

Workday

ServiceNow

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance HR Advisor

Join our Colleague Resources team as an HR Advisor and support employees and leaders across Australia and New Zealand within a global organisation. This role is ideal for an HR professional with at least two years' experience who is looking to further develop their generalist HR expertise within a global organisation. As a trusted point of contact for HR advice and support, you will partner with employees and managers across a broad range of people matters while contributing to key HR initiatives and continuous process improvements. Working closely with the wider HR team, you'll gain exposure to all stages of the employee lifecycle, employee relations, HR operations, compliance activities, and strategic HR projects. This is an excellent opportunity to build your advisory skills and continue progressing your HR career.

What You'll Be Responsible For

• Provide timely and practical HR advice and support to employees and leaders across Australia and New Zealand.
• Manage HR enquiries through ServiceNow, ensuring a high standard of customer service and issue resolution.
• Support the employee lifecycle, including onboarding, probation, employee changes, performance matters and offboarding.
• Prepare employment contracts, contract variations and HR documentation in line with company policies and employment legislation.
• Maintain employee records and HR systems, ensuring data accuracy, compliance and confidentiality.
• Partner with managers on policy interpretation, employee relations matters and workplace concerns, escalating complex issues where required.
• Contribute to HR projects, compliance activities, reporting and continuous improvement initiatives that enhance the employee experience.

About You

• Minimum 2 years' experience in a HR Advisor, HR Coordinator, HR Officer or similar HR role.
• Proactive, organised and solutions-focused, with a strong attention to detail.
• Relevant tertiary qualification in Human Resources, Business or a related discipline.
• Experience supporting employees and managers across the employee lifecycle.
• Strong understanding of HR administration, employment legislation and HR best practice.
• Excellent communication and stakeholder management skills.
• Experience using HR systems such as Workday and ServiceNow or similar platforms, preferred but not essential.
• Proactive, organised and solutions-focused, with a strong attention to detail.

Working Arrangements

• Full-time permanent position.
• Sydney CBD location.
• Hybrid working arrangement with the flexibility to work from home up to 4 days per week following onboarding and training.

Caring Culture

It's at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration and Growth. By joining Sedgwick, you'll be part of something truly meaningful. Every day, our colleagues help people navigate challenging situations and recover from unexpected events. We're committed to creating an environment where you can grow your career, be supported by your team, and make a positive impact on the lives of others.

Sedgwick is an equal opportunity employer recognised by the Diversity Council Australia. We are committed to fair and accessible recruitment practices. If you require adjustments throughout the recruitment process, please let us know. Successful applicants will be required to complete reference checks, a police check and verification of working rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration and product recall services. Our 33,000 colleagues around the world share a common purpose: caring for people and helping them move forward when the unexpected happens. Whether you're in claims, customer service, technology, finance, HR or another specialty, you'll be part of a team that makes a genuine difference to people when they need it most.

Benefits of Working With Us

• Hybrid working arrangement.
• Additional 0.5% employer superannuation contribution above the Superannuation Guarantee.
• Access to Sedgwick University with more than 15,000 on-demand learning opportunities.
• Domestic and international career pathways.
• Colleague Resource Groups that promote connection, development and inclusion across our global workforce.
• A supportive and collaborative environment focused on learning and career growth.
• The opportunity to build your HR career within a global organisation.

Sedgwick is an Equal Opportunity Employer.

You're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com