HR Client Support Consultant

Mosh Management; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Mosh Management is seeking an HR Client Support Consultant to provide timely, commercially focused HR and ER advice to a diverse client base in a fast-paced consultancy setting.

You will be the first point of contact for clients, handle Zendesk tickets, gather information, and escalate complex matters to senior consultants while maintaining accurate records and delivering practical HR support.

Qualifications

• Experience providing HR/ER advisory support to clients.
• Ability to interpret workplace legislation and employment obligations.
• Comfort with handling multiple inquiries and maintaining accurate records.
• Strong communication and professional, calm approach.

Responsibilities

• Answer incoming client calls and manage Zendesk tickets promptly and accurately.
• Triaging enquiries and escalating complex HR/ER/IR matters to consultants.
• Assist with basic client communications and maintain enquiry records and templates.
• Prepare simple client correspondence and update HR resources and guidance materials.
• Support client projects with documents, policies and employment records as required.
• Build positive client relationships through responsive service and accurate follow-up.

Skills

Client communication

Zendesk experience

Organised

Attention to detail

Professional demeanour

Tools

Zendesk

Job description

We are a client-focused HR consultancy looking for a capable HR Client Support Consultant to join our team and provide timely, commercially focused HR and ER advice to a diverse client base.

This role would suit a mid to senior level HR professional who is confident interpreting workplace legislation, modern awards and employment obligations, and who enjoys helping businesses navigate people matters in a practical and client-focused way.

About the role

In this role, you will be a key first point of contact for clients, managing incoming phone calls and Zendesk tickets, triaging enquiries, gathering relevant information and helping clients access timely HR support.

You may also assist with basic client communications, maintaining enquiry records, preparing simple support materials and escalating more complex HR, ER or IR matters to the appropriate consultant.

Key Responsibilities

Answer incoming client phone calls and manage online enquiries through Zendesk, ensuring each enquiry is captured accurately, prioritised appropriately and responded to in a timely and professional manner.

Support the team by gathering relevant information, identifying the nature of client enquiries and escalating award, classification, employment obligation or workplace legislation questions to the appropriate consultant where required.

Assist with basic client support tasks relating to performance management, compliance, leave and entitlements, with more complex or sensitive matters referred to senior consultants.

Prepare simple client correspondence, update enquiry records and assist with maintaining HR support resources, templates and internal guidance materials.

Assist with client communications and updates by helping prepare, format and maintain practical support materials under the guidance of the consulting team.

Provide administrative and coordination support for client projects, including policies, position descriptions, employment documents and other HR materials as required.

Build positive client relationships through responsive service, accurate record keeping and professional follow-up on phone and Zendesk enquiries.

About you

We are seeking an organised and client-focused HR support professional who enjoys helping clients, managing enquiries and working in a fast-paced service environment. You may be early in your HR career or have strong client service experience with an interest in HR, ER and workplace relations.

It is critical in this role that you enjoy speaking with clients, can manage multiple enquiries at once, maintain accurate records and know when to elevate matters for further support. Strong communication, attention to detail and a calm, professional approach will be important.

About the consultancy

This is an opportunity to join a client-focused HR advisory business where you will be supported to build your HR knowledge while providing practical, responsive support to clients. You will be part of a team that helps businesses manage everyday HR enquiries with confidence.

If you are looking for a role where you can build your HR knowledge, support clients and be part of a busy, collaborative consultancy team, we would love to hear from you.