HQ Coordinator

Lauxes Products; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Weekly bonuses

Job summary

Lauxes Products on the Gold Coast is seeking a proactive HQ Coordinator to be the reliable first point of contact for our distributors by phone and email, keeping interactions high quality.

You will manage orders, keep CRM up to date, and collaborate with warehouse, logistics and sales to ensure smooth flow of enquiries and timely resolutions. If you thrive in a fast-paced environment and enjoy building rapport, this role offers ongoing training, growth potential, and weekly bonuses.

Qualifications

• Experience using CRM systems to manage customer records.
• Excellent written and verbal communication skills.
• Ability to multitask and stay organized under pressure.
• Reliable and detail-oriented team player.

Responsibilities

• Answer inbound calls and emails from distributors.
• Process the order queue accurately and on time.
• Keep CRM records complete and up to date.
• Coordinate with warehouse, logistics and sales teams.

Skills

CRM software

Order management

Communication

Problem solving

Job description

Join our fast-moving HQ team as our next HQ Coordinator. You'll be the trusted voice of our business, the reliable first point of contact for our distributors over phone and email, keeping every interaction responsive, consistent and high-quality.

This role sits at the centre of HQ. You'll manage orders, solve problems and keep CRM records up to date, while coordinating closely with our warehouse, logistics and sales teams. Priorities shift quickly, so you'll bring a calm, resilient mindset, the ability to multi-task and problem-solve on the fly, and the versatility to adapt your communication style both verbal and non-verbal to a diverse range of trade distributors.

What You'll Do

Answer inbound calls and emails, and process the order queue accurately and on time

Keep CRM records complete and up to date

Coordinate with warehouse, logistics and sales to keep orders and enquiries flowing

Own enquiries through to resolution, staying calm and organised under pressure

Who You Are

Reliable, punctual and detail-focused

A confident, versatile communicator who builds rapport easily

Calm, resilient and able to multi-task when priorities change

A collaborative team player eager to learn new systems

Our Values

We're bold, fast-moving and unapologetically ambitious with full training, growth pathways, birthday leave and more. If you're dependable, driven and ready to bring energy to a team that's going places, we'd love to hear from you.

Weekly bonuses!