Warehouse Coordinator

Made by Storey; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Made by Storey in Melbourne is seeking an organised Warehouse Coordinator to support day-to-day operations, inventory control and order fulfilment. You will ensure accurate records for deliveries, stock levels and warehouse processes while working closely with the team to maintain efficiency.

The role emphasises proactive communication, attention to detail and the ability to multi-task in a dynamic environment. Prior experience with CRM systems, especially Salesforce, is highly valued.

Qualifications

• Organised and proactive candidate with warehouse experience.
• Familiar with stock control, order fulfilment and inventory management.
• Experience using CRM systems, preferably Salesforce.
• Strong communication and time-management abilities.
• Knowledge of safety guidelines in warehouse environments.

Responsibilities

• Coordinate and maintain accurate records of deliveries and stock.
• Follow up on delayed deliveries and resolve issues.
• Conduct regular inventory checks to reconcile discrepancies.
• Monitor stock levels and initiate replenishment orders.
• Document product discrepancies (damages, shortages, overages).
• Schedule delivery routes for efficiency.
• Document orders, inventory and deliveries in Salesforce CRM.
• Collaborate with supervisors to address issues and ensure smooth operations.
• Coordinate with warehouse team to prioritise order fulfilment and timely delivery.
• Communicate order status and shipment details to customers.

Skills

Inventory management

Communication

Time management

MS Office

CRM systems (Salesforce)

Organisational skills

Attention to detail

Tools

Salesforce

Microsoft Office

Job description

We are looking for an organised and proactive Warehouse Coordinator to join our team and play a key role in keeping our warehouse operations running smoothly and efficiently.

As Warehouse Coordinator, you will be responsible for coordinating day-to-day warehouse activities, including inventory management, order fulfilment, stock control and warehouse processes. You will work closely with the wider team to ensure orders are processed accurately and on time, stock is maintained correctly, and warehouse operations remain efficient and well organised.

This is an integral role within our operations, with the opportunity to make a direct contribution to the overall performance and success of the business.

Key responsibilities

• Coordinating and maintaining accurate records of incoming and outgoing deliveries
• Managing follow-ups on delayed deliveries and ensuring timely resolution
• Conducting regular inventory checks to reconcile discrepancies and ensure stock accuracy
• Monitoring stock and sample levels, and initiating replenishment orders as needed
• Accurately documenting any product discrepancies, including but not limited to damage, shortages and overages
• Scheduling delivery driver routes, ensuring efficiency and convenience
• Managing company CRM system (Salesforce) by accurately documenting all activities, including orders, inventory and deliveries, within the system
• Working alongside the supervisors/management team to ensure smooth operations and to address any issues that arise
• Coordinating with the warehouse team to prioritise order fulfillment and timely delivery
• Assisting with communicating proactively with customers regarding order status and shipment details

About you

• Excellent communication skills, both written and verbal
• Exceptional time management skills, with the ability to prioritise tasks accordingly
• Proficient in using various computer applications, including Microsoft Office Suite
• Excellent organisational skills with high attention to detail
• Ability to multi-task effectively in a dynamic environment
• Knowledge of flooring or construction safety and regulation guidelines
• Previous experience working in a Warehouse or in a similar position
• Familiarity with Customer Relations Management (CRM) systems, such as Salesforce
• Experience working in a fast-paced work environment