Housing Support Worker

Ifys Limited; Sunshine Coast Regional; On-site; AUD 69,000 - 84,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 p.a.

Training opportunities

EAP

Calm Premium App & Travel discounts

Job summary

IFYS invites applications for a Housing Support Worker in the adult Specialist Homeless Service on the Sunshine Coast. The role delivers overnight, morning or afternoon support to residents, under the Coordinator's direction, within a structured roster.

The position is fixed term, part-time until 30 June 2026, based in Bokarina, with a pro rata salary of 76,376.56 AUD plus superannuation and salary packaging options, plus training and wellbeing benefits.

Qualifications

• Demonstrated experience in homelessness or crisis accommodation.
• Strong interpersonal, written and verbal communication skills.
• Ability to manage crisis situations therapeutically.
• Stakeholder engagement in a multi-disciplinary setting.

Responsibilities

• Provide information and advice and emotional support to residents in housing crisis.
• Maintain routines and complete tasks to support a safe, therapeutic environment.
• Collaborate with a multi‑agency team and onsite staff to carry out tasks.
• Assist residents in complying with residence terms and take necessary actions.
• Help residents access specialist supports and services as required.
• Complete administrative tasks such as case notes and logs.

Skills

Crisis support

Interpersonal skills

Homelessness experience

Team collaboration

Education

Certificate IV or higher

Job description

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who come into contact with us. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of safety and well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

About the opportunity

IFYS currently has an opportunity for a Housing Support Worker to join our adult Specialist Homeless Service.

The Housing Support Worker assists in the day-to-day service delivery of housing responses, which are accessed by individuals experiencing homelessness on the Sunshine Coast.

With direction from the Coordinator, this role will undertake a range of overnight, morning or afternoon shifts delivering support to residents of the program.

What's on offer?

• Fixed term, part-time employment, contract ending 30th of June 2026
• Salary base $76,376.56 per annum pro rata for part-time + superannuation – IFYS is committed to gender pay equity
• Based in Bokarina
• Minimum 68 hours a fortnight *please see further information on rostered shifts below
• Excellent salary packaging options (package up to $15,900 per FBT year)
• Training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key accountabilities:

• Provide information and advice, emotional and social support to address the welfare concerns of residents in housing crisis
• Maintain routines and complete tasks, to support a safe, healthy and therapeutic environment
• Work collaboratively as part of a multi-agency team, utilising the support of administrative staff, volunteers and onsite security in carrying out tasks
• Assist individuals to comply with the terms of their residence or overnight stay in homeless accommodation, taking compliance action as necessary
• Support individuals to access specialist supports and services as required
• Complete administrative tasks, including but not limited to, case noting, maintaining service user records, the completion of daily logs, and the provision of accurate and timely information

To be successful in this role you will possess:

• Demonstrated professional experience working with homelessness or crisis accommodation services
• Strong interpersonal, written and verbal communication skills
• The ability to manage crisis situations in a therapeutic manner
• Strong stakeholder engagement skills within a multi-disciplinary setting
• A Certificate IV or higher qualification in a relevant area of study is highly regarded
• Availability to work the fortnightly rostered shifts below.

Week 1: 8am to 5pm Wednesday, 11am to 8pm Thursday, Friday, Saturday, Sunday

Week 2: 11am to 8pm Tuesday & Thursday, 8am to 5pm Wednesday & Friday

Must hold or be willing to obtain if successful:

• Valid Queensland open driver's license with no restrictions, and own reliable transport
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Criminal History Check (a new check will be conducted through IFYS systems)

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Applications close

5:00pm Friday the 10th of October. Applications received after this date will be accepted but may not become part of the initial candidate pool.