Housing Support Worker

IFYS; Sunshine Coast Regional; On-site; AUD 70,000 - 125,000; Full time

Benefits offered by this job

Casual base rate $50.61 (incl. 25% PIL

Afternoon rate $55.67

Night rate $56.69

Weekend shift rates: Saturday $70.86,

Sunday shift $91.10

Sleepover allowance $62.87

Not-for-profit salary packaging up to

Training opportunities (Therapeutic Cr

Free CALM Premium App & Flight Centre

Employee Assistance Program (EAP)

Job summary

IFYS is offering a casual Housing Support Worker role on the Sunshine Coast to assist residents in a Specialist Homeless Service. You will work under the Coordinator to deliver overnight, morning or afternoon support, helping residents work toward housing stability and personal goals.

The role emphasizes trauma-informed practice, collaboration with a multi-agency team, and compliance with safety standards. Training opportunities and benefits are provided within a not-for-profit context.

Qualifications

• Certificate IV or higher qualification in a relevant area
• Strong interpersonal, written and verbal communication skills
• Ability to work the fortnightly roster on a variety of shifts
• Experience with homelessness, housing instability or complex social disadvantage
• Understanding homelessness drivers including housing stress, mental health, substance use, trauma and barriers
• Knowledge of local services and referral pathways
• Understanding trauma-informed practice and impacts of trauma
• Awareness of risk factors and safety in crisis accommodation

Responsibilities

• Support individuals to work towards housing-related and self-identified goals
• Develop and implement case management plans with residents under guidance
• Provide information, advice and emotional, social and welfare support
• Connect residents with relevant specialist supports and referral pathways
• Provide support during evening, overnight and early morning periods
• Maintain routines and a safe, healthy and therapeutic environment
• Collaborate with multi-agency team, staff, volunteers and onsite security
• Support residents to meet residence conditions and take appropriate compliance action
• Complete administrative duties and maintain service records
• Deliver support within client-centered, strengths-based framework

Skills

Interpersonal skills

Written communication

Verbal communication

Team collaboration

Education

Certificate IV or higher qualification in relevant area

Job description

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We believe our people are our greatest strength. That’s why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

About the opportunity

IFYS currently has an opportunity for a Housing Support Worker to join our adult Specialist Homeless Service.

The Housing Support Worker assists in the day-to-day service delivery of housing responses, which are accessed by individuals experiencing homelessness on the Sunshine Coast.

With direction from the Coordinator, this role will undertake a range of overnight, morning or afternoon shifts delivering support to residents of the program.

What's on offer

• Casual employment based in Bokarina
• Competitive hourly rates casual base $50.61(inclusive of 25% loading) – IFYS is committed to gender pay equity
• Afternoon shift $55.67, Night shift $56.69, Saturday shift $70.86, Sunday shift $91.10, Sleepover allowance $62.87
• Not for profit salary packaging options (package up to $15,900 per FBT year)
• No rostered 24 hour shifts and use of personal vehicle on shift
• Paid in-house training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• Support individuals to work towards their housing-related and self-identified goals
• Develop and implement case management plans with residents under the direction of the Coordinator
• Provide information, advice and emotional, social and welfare support to individuals experiencing housing crisis
• Connect residents with relevant specialist supports, services and referral pathways
• Provide support to residents during evening, overnight and early morning periods
• Help maintain routines and a safe, healthy and therapeutic service environment
• Work collaboratively with the broader multi-agency team, administrative staff, volunteers and onsite security
• Support residents to meet the conditions of their residence or overnight stay and take appropriate compliance action where required
• Complete accurate and timely administrative duties, including service user records and daily logs
• Deliver support within a client-centred and strengths-based practice framework

Requirements for the role

• A Certificate IV or higher qualification in a relevant area of study is highly regarded
• Strong interpersonal, written and verbal communication skills
• Ability to work the fortnightly roster on a variety of different shifts
• Demonstrated experience engaging and working respectfully with individuals experiencing homelessness, housing instability, or complex social disadvantage
• A sound understanding of homelessness drivers, including housing stress, mental health, substance use, trauma, and systemic barriers
• Knowledge of local services and referral pathways to effectively link individuals to external support services
• An understanding of trauma‑informed practice and the impacts of trauma and adverse life experiences, with the ability to support individuals in a safe and non‑judgemental manner
• Working knowledge of risk factors and safety considerations within crisis accommodation environments, including domestic and family violence and safeguarding responsibilities

Must hold or be willing to obtain if successful:

• Valid Queensland open driver's license with no restrictions, clear traffic record, and own reliable transport
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Criminal History Check (a new check will be conducted through IFYS systems)
• Ability to provide two recent line manager references including your current employer

Applications close: 5:00pm Tuesday the 3rd of November 2026

If you would like further information on this role, please call (07) 5438 3*** and ask to speak to Josh in the Recruitment Team or email ***********@ifys.com.au

We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities. As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.

It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.