Housing Services Advisor - Frontline Support & Housing Options

Department of Families Fairness and Housing; Bendigo; On-site; AUD 60,000 - 85,000; Full time

Job summary

The Department of Families, Fairness and Housing (DFFH) delivers frontline housing services through the HAAT in the Loddon area. You will assist individuals, advocates and agencies with inquiries and applications to the Victorian Housing Register, ensuring high-quality service for those homeless or seeking housing assistance.

As a Housing Services Officer, you will work with community members, public renters, their advocates and external agencies via phone, email and other channels, contributing

Qualifications

• Experience delivering frontline housing services to clients or community members.
• Ability to assess needs and provide housing options within policy and procedures.
• Familiarity with Multi-Agency Risk Assessment Management guidelines.

Responsibilities

• Assess client's needs and provide advice on housing options from established policy, procedures, and standards.
• Respond to family violence risk in accordance with MARAM guidelines.
• Use persuasive skills with clients and stakeholders on housing matters.

Skills

Client service

Housing options

MARAM guidelines

Job description

The Department of Families, Fairness and Housing (DFFH) delivers frontline housing services through the HAAT in the Loddon area. You will assist individuals, advocates and agencies with inquiries and applications to the Victorian Housing Register, ensuring high-quality service for those homeless or seeking housing assistance.

As a Housing Services Officer, you will work with community members, public renters, their advocates and external agencies via phone, email and other channels, contributing