Housing Services Officer

Department of Families Fairness and Housing; Bendigo; On-site; AUD 60,000 - 85,000; Full time

Job summary

The Department of Families, Fairness and Housing (DFFH) delivers frontline housing services through the HAAT in the Loddon area. You will assist individuals, advocates and agencies with inquiries and applications to the Victorian Housing Register, ensuring high-quality service for those homeless or seeking housing assistance.

As a Housing Services Officer, you will work with community members, public renters, their advocates and external agencies via phone, email and other channels, contributing

Qualifications

• Experience delivering frontline housing services to clients or community members.
• Ability to assess needs and provide housing options within policy and procedures.
• Familiarity with Multi-Agency Risk Assessment Management guidelines.

Responsibilities

• Assess client's needs and provide advice on housing options from established policy, procedures, and standards.
• Respond to family violence risk in accordance with MARAM guidelines.
• Use persuasive skills with clients and stakeholders on housing matters.

Skills

Client service

Housing options

MARAM guidelines

Job description

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

The Role

The Housing Services Officer, Housing Advice and Assistance Team (HAAT) works withing a small team focused on delivering ‘front line' housing services across the Loddon Area. HAAT play a critical role assisting individuals, advocates and support agencies with queries and applications to the Victorian Housing Register (VHR). As a Housing Services Officer you are responsible for ensuring high-quality client service are delivered for those who are homeless, seeking housing assistance or living in public or community housing. The Housing Services Officer assist community members, public housing renters, their advocates, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication. This role is focussed primarily on delivery HAAT services but is also part of the broader Loddon Client Support and Housing Services Team. At various times the role will perform other duties such as assisting with completion of bonds, providing supports to walk up clients and assisting with broader tenancy matters.

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Respond to family violence risk in accordance with Multi Agency Risk Assessment Management (MARAM) guidelines.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.