Housing Services Advisor: Tenancy & Property

Department of Families Fairness and Housing; Australia; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Department of Families, Fairness and Housing (DFFH) is seeking a Housing Services Officer to support housing programs and provide client-centered services to individuals and families seeking housing assistance or living in public housing. The role involves tenancy and property management, housing advice, and working within a network of community workers across Victoria.

Housing Services Officers at Classification 2 perform a range of housing functions with supervision and may serve as a

Qualifications

• Applicants must be Australian citizens, permanent residents or have a valid work permit/visa.
• Pre-employment screening including national police check may be required.
• Cover letter and CV outlining suitability to role are requested.

Responsibilities

• Assess clients' needs and advise on housing options per policy and standards.
• Prepare routine cases and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Skills

Client facing

Housing policy knowledge

Case preparation

Job description

The Department of Families, Fairness and Housing (DFFH) is seeking a Housing Services Officer to support housing programs and provide client-centered services to individuals and families seeking housing assistance or living in public housing. The role involves tenancy and property management, housing advice, and working within a network of community workers across Victoria.

Housing Services Officers at Classification 2 perform a range of housing functions with supervision and may serve as a