Housing Rental Officer

Wathaurong Aboriginal Co-Operative; Geelong; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Salary packaging

Job summary

Wathaurong Aboriginal Co-Operative in Geelong is seeking a part-time Tenancy Officer (0.6 FTE) to support renters and manage Wathaurong properties and tenancies. You will prepare rental agreements, coordinate inspections, maintain standards and liaise with contractors to resolve issues promptly.

The role requires experience in tenancy management, knowledge of tenancy laws, and strong communication skills. A focus on culturally centred service for Aboriginal communities is essential.

Qualifications

• Experience in property or tenancy management.
• Knowledge of tenancy laws and regulations.
• Strong communication and interpersonal skills.
• Ability to manage conflicts and resolve issues effectively.
• Proficiency in using property management software and MS Office.
• Knowledge of culturally centred Aboriginal services and related practices.

Responsibilities

• Prepare and manage residential rental agreements and ensure compliance with relevant legislation.
• Coordinate property inspections and manage maintenance requests within legal time frames.
• Ensure all properties are maintained to required minimum standards.
• Undertake vacant inspections, changes of locks, condition reports, and liaising with contractors.
• Provide support, information and guidance to renters regarding tenancy rights and responsibilities.
• Handle renter and neighbour complaints and resolve issues promptly.
• Maintain accurate tenancy records and documentation.
• Monitor rents and address arrears with renters in a proactive, supportive manner.

Skills

Property management

Communication

Interpersonal skills

Time management

Education

Property management qualification

VCAT representation

Tools

Property management software

Microsoft Office Suite

Job description

Wathaurong Aboriginal Co-Operative – Geelong VIC

Make a real difference to the local community

Part -Time 0.6 FTE, Ongoing

Access to Salary Packaging

The Role

The Tenancy Officer supports Wathaurong renters by ensuring the effective management of our Wathaurong properties and tenancies. The role aims to provide high-quality services to meet the housing needs of renters and maintain positive renter – residential rental provider relationships.

Prepare and manage residential rental agreements and ensure compliance with relevant legislation. Coordinate property inspections and manage maintenance requests within legal time frames.

Ensure all properties are maintained to required minimum standards.

Undertake vacant inspections, changing of locks, conditions reports, arranging of cleaning and rubbish removal and raising vacated maintenance, liaising with facilities and or contractors.

Provide support, advice and information to renters regarding their tenancy and their rights and responsibilities.

Handle renter and neighbour complaints and resolve issues in a timely manner.

Maintain accurate records and documentation related to tenancies.

Rent monitoring and resolving arrears by proactively engaging with renters in a timely and supportive manner. Work through appropriate processes with renters to minimise rental arrears and renter responsible maintenance charges.

About You

Experience in property or tenancy management.

Firm understanding of the context of contemporary housing practice.

Knowledge of relevant tenancy laws and regulations.

Strong communication and interpersonal skills.

Ability to manage conflicts and resolve issues effectively.

Excellent organisational and time management skills.

Proficiency in using property management software and Microsoft Office Suite.

Demonstrated knowledge of applying a Reasonable and Proportionate Test to decisions that may impact a tenancy.

Ability to apply and incorporate Charter of Human Rights and Responsibilities to tenancy management practice.

Ability to identify when a renter requires a service or referral outside of our scope.

Knowledge of safe and appropriate culturally centred practices for Aboriginal and/or Torres Strait Islander focused services, including employment of Aboriginal and/or Torres Strait Islander people

Demonstrated understanding of social, physical, economical, and cultural strengths and challenges affecting Aboriginal communities and their ability to access adequate and quality services

Understanding of the purpose and expectations of the Victorian Child Safe Standards and demonstrated commitment to contributing to a child safe organisation in both practice and culture

Experience working with Aboriginal and/or Torres Strait Islander communities.

Understanding of social housing policies and practices.

Qualification in property management, real estate, or a related field.

Experience in representing at VCAT

Identify as Aboriginal and/or Torres Strait Islander.

Demonstrated experience working with Aboriginal Community Controlled Organisations.

*A police check, Working with Children Check, Vaccination Certificate and current Driver Licence are required for all positions.

About Us

Please visit our website for further information: www.wathaurong.org.au

Wathaurong is committed to providing a child safe environment. We have zero tolerance of any abuse or maltreatment of children. We are committed to ensuring children and young people can actively participate in decisions that affect their lives. All children have the right to be children and live free of abuse and neglect, so they can grow, learn, and develop. Everyone within Wathaurong is responsible for ensuring a culture of child safety, preventing child abuse, and abiding by the Child Safety Principles.