Housing Pathways Officer (Frontline Services)

Queensland Government; Ipswich City; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Queensland Government, Housing Outreach Mobile Engagement (HOME), Ipswich, seeks a Pathways Officer to support people experiencing homelessness by coordinating multi-agency housing options and related services.

The role emphasizes strong stakeholder collaboration, analytical assessment, ethical practice, and adaptability to changing client needs within a permanent, flexible full-time arrangement.

Formación

• Clear, respectful communication with diverse backgrounds.
• Ability to build relationships and work with customers and stakeholders.
• Sound analytical skills and housing solutions advisory experience.
• Professional, ethical and culturally sensitive behaviour.
• Adaptability to changing customer needs and balancing demands.

Responsabilidades

• Assess and respond to customer needs, including immediate and longer-term housing needs and options.
• Collaborate with place-based stakeholders to help homelessness clients access housing and support services.
• Build and maintain networks with community organisations, support agencies, temporary accommodation providers, local government and government partners.
• Contribute to local initiatives that strengthen service connections and coordinated responses.
• Provide advice to regional management and stakeholders on housing and homelessness service outcomes.

Conocimientos

Communication

Relationship building

Analytical skills

Ethical conduct

Adaptability

Descripción del empleo

Are you looking for a role where you can combine strong judgement, relationshipbuilding and practical problem-solving to support people with immediate and longerterm housing needs? As a Pathways Officer with Housing Outreach Mobile Engagement (HOME), you will help provide coordinated multi-agency assistance to individuals and families experiencing, or at risk of, homelessness.This is a permanent flexible full-time opportunity based in Ipswich within Housing and Homelessness Services. The role contributes to the department's work delivering housing assistance and homelessness support services that make a real difference to Queenslanders.In this role, you will:- assess and respond to customer needs, including immediate and longer-term housing needs, and help customers understand the assistance options available to them- work with place-based stakeholders to support people experiencing homelessness to access suitable housing options and relevant support services- build and maintain productive networks with community organisations, support agencies, temporary accommodation providers, local government and other government partners- contribute to local initiatives that strengthen service connections and improve coordinated responses- provide advice to regional management and key stakeholders on issues affecting housing and homelessness service outcomesThis role may suit someone who:communicates clearly and respectfully with people from diverse backgrounds- builds strong working relationships and collaborates effectively with customers and stakeholders- brings sound analytical skills and experience in advising on housing solutions- demonstrates professional, ethical and culturally sensitive behaviour- can adapt to changing customer needs and manage competing demands in a balanced wayA Class C driver's licence is required, and travel, including overnight travel, will be part of the role.Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.