Housing Operations Coordinator

Many Rivers Regional Housing Management Services Aboriginal Corporation; Port Macquarie; On-site; AUD 70,000 - 90,000; Full time

Job summary

Many Rivers Regional Housing Management Services Aboriginal Corporation – Port Macquarie NSW is seeking a capable Housing Operations Coordinator to improve systems, records and reporting. You will coordinate tenancy documentation, NCAT preparation and our transition from Chintaro to Zavanti, with a focus on audit-ready records and consistent workflows.

The role strengthens housing administration for Aboriginal tenants and communities, offering purpose-driven work in a community-controlled

Qualifications

• Experience coordinating administration in a busy, regulated or service-delivery environment.
• Strong written communication, attention to detail, data checking and stakeholder coordination skills.
• Ability to support system transition, data migration, validation, issue tracking and staff readiness.

Responsibilities

• Coordinate Housing Services administration, requests, actions and follow‑up.
• Prepare and quality‑check tenancy agreements, notices, sign‑up packs and supporting records.
• Coordinate NCAT registers, evidence packs, applications, hearing preparation, orders and follow‑up actions.
• Maintain reporting calendars, registers, correspondence, evidence and audit‑ready records.
• Help staff use Microsoft Teams and approved Housing systems consistently and effectively.
• Coordinate Housing input into the Chintaro to Zavanti transition, including data checking, issue logging, testing and staff readiness.
• Improve workflows, templates, registers and document‑control practices.
• Provide practical guidance to Housing staff on systems, records, reporting and workflows.

Tools

Microsoft 365

Teams

Word

Excel

Outlook

Job description

Many Rivers Regional Housing Management Services Aboriginal Corporation – Port Macquarie NSW

Join a purpose-driven Aboriginal community-controlled organisation and help deliver lasting improvements in housing services.

Supporting Homes. Empowering Communities. Driving Change.

We are seeking a capable, highly organised Housing Operations Coordinator to improve everyday systems, records, reporting and follow-up. You will coordinate tenancy documentation, NCAT preparation, action tracking, Microsoft Teams workflows and our transition from Chintaro to Zavanti.

Why you will enjoy this role

This hands‑on role offers pace, purpose and practical variety. You will help information move clearly, keep key work on track and support consistent systems across Housing Services.

Your work will strengthen planning, accountability and housing administration for Aboriginal tenants, communities and housing owners.

What you will be doing

Coordinate Housing Services administration, requests, actions and follow‑up.

Prepare and quality‑check tenancy agreements, notices, sign‑up packs and supporting records.

Coordinate NCAT registers, evidence packs, applications, hearing preparation, orders and follow‑up actions.

Maintain reporting calendars, registers, correspondence, evidence and audit‑ready records.

Help staff use Microsoft Teams and approved Housing systems consistently and effectively.

Coordinate Housing input into the Chintaro to Zavanti transition, including data checking, issue logging, testing and staff readiness.

Improve workflows, templates, registers and document‑control practices.

Provide practical guidance to Housing staff on systems, records, reporting and workflows.

You may be the right person if you

Enjoy creating clear actions, practical checklists, reliable records and strong follow‑up.

Can manage competing priorities while maintaining accuracy and meeting deadlines.

Identify practical improvements and respectfully follow work through to completion.

Are confident using Microsoft 365, particularly Teams, Word, Excel and Outlook.

Learn systems quickly and can help others adopt consistent work practices.

Communicate clearly, use sound judgement and handle confidential information carefully.

Can work respectfully in an Aboriginal community‑controlled organisation and support culturally safe service delivery.

What you will bring

Relevant qualifications in business administration, housing, property, legal administration, community services or a related field, or equivalent experience.

Experience coordinating administration in a busy, regulated or service‑delivery environment.

Experience preparing or checking controlled documents, reports, records or evidence packs.

Strong written communication, attention to detail, data checking and stakeholder coordination skills.

The ability to support system transition, data migration, validation, issue tracking and staff readiness.

A current NSW Class C driver licence and the ability to obtain and maintain required checks or clearances.

Why join Many Rivers?

Purposeful work with an Aboriginal community‑controlled housing organisation.

A practical role with real scope to improve systems and day‑to‑day ways of working.

The opportunity to contribute to a major Housing system transition and lasting service improvements.

A broad position that values initiative, problem‑solving and follow‑through.

Your background

You may come from housing, property, legal administration, government, community services, compliance, project coordination, executive support or another environment where organisation, deadlines and evidence matter. Direct housing experience is helpful, but practical coordination skills, systems confidence and a commitment to improvement are most important.

Positions Details

Reports to: Housing Manager

Employment Type: Full‑time, 12‑month contract

Location: Port Macquarie

Direct reports: As assigned

Classification and salary: SCHADS Award

Aboriginal Identified Position

This is an Aboriginal identified role. Successful applicants will be required to provide evidence confirming Aboriginality.