Housing And Property Officer

Community Housing Ltd; Kempsey; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Professional development opportunities

Competitive salary with superannuation

Job summary

Community Housing Limited, Port Macquarie/Kempsey area, is seeking a Housing and Property Officer to deliver tenancy and property management across CHL-owned and leased properties. The role is based in Port Macquarie with occasional travel to Kempsey and a flexible, hands-on function across multiple housing operations.

You will balance tenancy management with property coordination, supporting sign-ups, rent reviews, maintenance coordination and on-site work as needed to ensure high service

Qualifications

• Two years' experience in community housing, tenancy management or property management, with maintenance coordination preferred.
• Demonstrated knowledge of the Residential Tenancies Act and WHS practices.
• Experience supporting tenancy management, rent collection and compliance.
• Strong communication and stakeholder engagement skills with contractors, agencies and government departments.

Responsibilities

• Provide operational support across tenancy and property management activities to maintain service delivery.
• Support asset policies, procedures and standards to ensure consistent practice.
• Oversee responsive and vacated property maintenance, liaising with contractors to support KPI delivery.
• Manage rental collection and arrears processes accurately and on time.
• Complete tenancy sign-ups, entry procedures, lease and rent reviews, and exit procedures.
• Coordinate reporting, complaints, compliance, quality and administrative requirements in line with CHL standards.
• Maintain accurate property and tenancy records across required systems.

Skills

Tenancy management

Property management

Maintenance coordination

WHS practices

Residential Tenancies Act

Stakeholder engagement

Rent arrears management

Driver's licence

Green/White Card

Communication skills

Customer service

Job description

• Deliver flexible support across tenancy and property management
• Support consistent, compliant and timely housing service outcomes
• Permanent-full time role, Competitive salary + super + salary packaging

Community Housing Limited is seeking a Housing and Property Officer to join our Housing Services team in a in a hands-on role delivering tenancy and property management across CHL owned and leased properties.

This role is primarily based at our Port Macquarie office. However, flexibility is required, as occasional travel and work from our Kempsey office may be necessary to support operational requirements.

About the role

Unlike a traditional Housing Officer or Maintenance Officer position, this role provides operational support across multiple functions. You'll work closely with our Housing Services Coordinators, Housing Officers, Responsive Maintenance team and Asset Management team, stepping in where additional capacity is needed to ensure our customers continue receiving a high standard of service.

This is a varied role suited to someone who enjoys balancing customer-focused tenancy management with practical property and maintenance coordination. One day you may be completing tenancy sign-ups, managing rent reviews or attending Tribunal, while the next you're coordinating responsive maintenance, liaising with contractors or supporting asset-related projects.

What you'll do

As the Housing and Property Officer, you'll support both the Housing Services and Property Operations teams, providing a mix of tenancy management and responsive maintenance coordination.

The role is ideal for someone who likes variety. It is designed to provide operational flexibility, allowing you to move between tenancy and property functions to help maintain service delivery during periods of leave, peak workloads and changing operational priorities.

Day to day, you will:

• Provide operational support across tenancy and property management activities to maintain service delivery.
• Support the consistent application of asset policies, procedures and standards.
• Oversee responsive and vacated property maintenance, liaising with contractors to support KPI delivery and undertaking on-site maintenance work as required.
• Manage rental collection and arrears recovery processes accurately, efficiently and on time.
• Complete condition reports, tenancy sign-ups, entry procedures, lease and rent reviews, and exit procedures.
• Coordinate reporting, complaints, compliance, quality, accountability and administrative requirements in line with CHL standards.
• Maintain accurate property and tenancy records across required systems.

What you'll bring

• At least two years' experience in community housing, tenancy management, property management, maintenance coordination or a similar operational role. Experience across both tenancy and property functions will be highly regarded.
• Demonstrated knowledge and understanding of the Residential Tenancies Act.
• Sound knowledge and application of WHS practices.
• Experience supporting tenancy management, rent, arrears, maintenance coordination, compliance and customer service activities.
• Sensitivity to the needs of people who are in housing crisis and/or have special needs or disabilities.
• Strong communication, negotiation and stakeholder engagement skills, including working with business units, consultants, contractors, support agencies and government departments.
• Commitment to the right of every person to good quality housing.
• A current Driver's Licence.
• A Green/White Card, or the ability to obtain one.

Appointments are subject to satisfactory pre-employment checks, including Police, Working with Children and NDIS checks where applicable. All pre-employment checks will be arranged during onboarding.

Why Join Us?

Be part of a purpose driven organisation making a real difference. We offer:

• Work in a collaborative, supportive team environment
• Opportunities for professional development
• One day off a year as 'You Day' to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!)

About CHL

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.?CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

Ready to make an impact?

If you're looking for a varied role where no two days are the same, and you enjoy combining tenancy management with property operations to support better housing outcomes, we'd love to hear from you.

We look forward to hearing from you.

Housing and Property Officer Kempsey, NSW, AU