Transitional Housing Officer

Bloom HR; Sydney; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

9-day fortnight

35‑hour week

Zusammenfassung

Metro Community Housing in Newtown, Sydney, is seeking an experienced Transitional Housing Officer to manage day-to-day tenancy services across a portfolio of transitional properties. You will be the key contact for tenants and support partners, delivering person-centred, trauma-informed tenancy services that drive safe, sustainable housing outcomes.

Reporting to the Housing Team Leader, you’ll balance tenancy management with empathy, build stakeholder relationships, conduct inspections, handle

Qualifikationen

• Two years’ experience in housing or homelessness services (community housing or not-for-profit preferred).
• Certificate IV in Social Housing or related discipline, or equivalent experience.
• Knowledge of NSW Residential Tenancies Act and Housing Pathways policies.

Aufgaben

• Manage end-to-end tenancy services across transitional properties.
• Build strong relationships with tenants, support providers and stakeholders.
• Conduct property inspections and manage rent reviews, arrears and bonds.
• Respond to complaints and complex tenancy matters in a trauma‑informed way.
• Represent Metro Community Housing at tribunals when required.
• Maintain accurate case notes and reporting in Pathways and SDM.

Kenntnisse

Tenancy management

Stakeholder management

Communication skills

Organisation

Trauma-informed practice

Ausbildung

Certificate IV in Social Housing

Equivalent relevant experience

Tools

Pathways

SDM

Microsoft Office

Jobbeschreibung

Metro Community Housing | Newtown, Sydney

• Full-time | 35 hours per week
• 9-day fortnight – enjoy 1 day off every fortnight

Make a meaningful difference through safe and sustainable housing

Metro Community Housing is looking for an experienced and compassionate Transitional Housing Officer to join its team in Newtown on a permanent basis.

This is an opportunity to support people as they transition out of homelessness and work towards securing long-term, affordable housing. Managing a portfolio of transitional properties, you’ll be the key point of contact for tenants and their support partners, delivering tenancy services that are person-centred, trauma-informed and focused on positive, sustainable outcomes.

About the role

Reporting to the Housing Team Leader, you’ll manage day-to-day tenancy services across Metro Community Housing’s transitional housing program.

You’ll work closely with tenants, support providers and other stakeholders, balancing strong tenancy management with empathy, clear communication and a practical, solutions-focused approach.

Your responsibilities will include:

• Managing end-to-end tenancy services across a portfolio of transitional properties, including sign-ups, vacates, handovers and lease documentation
• Building strong relationships with tenants, support providers and other stakeholders, providing clear guidance on tenancy rights, responsibilities and expectations
• Conducting property inspections and managing rent reviews, rental arrears and bond matters
• Responding to complaints, antisocial behaviour and complex tenant matters in a calm, respectful and trauma-informed way
• Supporting leasehold property requirements and Community Housing Leasing Program applications
• Representing Metro Community Housing at the NSW Civil and Administrative Tribunal when required
• Maintaining accurate case notes and reporting in Pathways and SDM, while ensuring compliance with relevant legislation, policies and procedures.

About you

You’ll bring a strong understanding of tenancy management and a genuine commitment to supporting people experiencing housing insecurity.

To be successful, you will ideally have:

• At least two years’ experience in housing or homelessness services, preferably within community housing, social services or a not-for-profit environment
• A Certificate IV in Social Housing or a related discipline, or equivalent relevant experience
• Knowledge of the NSW Residential Tenancies Act and Housing Pathways policies and processes
• Experience managing stakeholder and service partnerships
• A person-centred and client-focused approach
• The ability to manage complex situations with professionalism, respect and sound judgement
• Strong written and verbal communication skills
• Excellent organisation, time management and attention to detail
• Confidence working collaboratively with internal teams, tenants and external support partners
• Strong computer and systems literacy
• A commitment to culturally responsive, trauma-informed and values-led practice.

Mandatory requirements

The successful applicant will need to obtain a satisfactory National Police Check, Working with Children Check, have a current NSW driver licence as well as access to your own vehicle.

Why join Metro Community Housing?

Work a genuine 35-hour week across a 9-day fortnight, giving you one day off every fortnight - a standout benefit in the community housing sector.

You’ll also join a values-led organisation that combines a strong social purpose with practical, accountable housing services. Your work will help tenants maintain safe and sustainable tenancies while progressing towards longer-term housing outcomes.

Some travel and reasonable work outside normal business hours are potentially required.