Client Service Officer

Homes NSW; Bega; On-site; AUD 83,000 - 95,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay and conditions

Training opportunities

Health & wellbeing programs

Job summary

Homes NSW is seeking a Client Service Officer for Housing & Homelessness in the Southern & Western District, based in Bega. The role focuses on delivering essential housing services, supporting tenants and applicants, and working with partner agencies to enable safe and stable housing outcomes.

The position requires empathy, resilience, and strong communication, with opportunities for career development. This is a temporary full-time, office-based role with competitive salary and benefits.

Qualifications

• Experience delivering client-focused services to diverse communities.
• Ability to work with vulnerable clients and challenging situations.
• Commitment to high-quality customer service and outcomes.
• Ability to work independently and as part of a team.

Responsibilities

• Visit tenants in their homes on a regular basis.
• Conduct property inspections and support tenancy maintenance.
• Assist tenants with issues including rent arrears and tenancy obligations.
• Provide frontline counter and phone support to clients.
• Process housing applications in line with legislation and policy.
• Collaborate with government and non-government partners to assist housing outcomes.

Skills

Empathy

Resilience

Communication

Teamwork

Tools

iPads

Online systems

Mobile tools

Job description

Client Service Officer Housing & Homelessness Southern & Western District | Homes NSW Location: Bega NSW Employment: Temporary full-time, office-based 5 days a week Salary: $82,533 - $95,482 plus superannuation & annual leave loading

• Potential pathways to ongoing employment, learning and career development

Your role

Client Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs. This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes. You'll support people experiencing homelessness, those at risk of homelessness, and social housing tenants to access and sustain safe and stable housing. We're looking for people who combine empathy with resilience, can build strong relationships, work independently, and are committed to delivering excellent customer service. No two days are the same. You may be assisting a client at the service counter, conducting a property inspection, supporting a tenant experiencing challenges, or working with partner agencies to help someone access housing assistance.

What you’ll do

Tenancy Team: You will:

• Visit tenants in their homes on a regular scheduled basis.
• Conduct property inspections and support tenants to maintain successful tenancies.
• Work with tenants to address issues including rent arrears, property care concerns, and tenancy obligations.
• Support the resolution of anti-social behaviour concerns and neighbourhood issues.
• Work with clients at the counter, over the phone and in the community.
• Process and assess applications and enquiries using relevant legislation, policies and procedures.
• Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
• Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW
• Use a range of technologies including iPads, online systems and mobile communication tools.

Access & Demand Team: You will:

• Work directly with clients and advocates to provide advice and assistance on housing options.
• Process and assess housing applications and enquiries using relevant legislation, policies and procedures.
• Work rostered shifts supporting clients at the counter and over the phone.
• Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
• Support outreach services and homelessness initiatives within local communities.
• Use a variety of technologies and online systems to manage client interactions and casework.

What we’re looking for

• Confidence visiting clients in their homes and working independently in the community.
• Resilience and professionalism when working with vulnerable clients and challenging situations.
• Strong situational awareness and a commitment to personal safety practices.
• The ability to build rapport while maintaining professional boundaries.
• Excellent communication and relationship-building skills.
• Strong customer service skills with an empathetic approach.
• The ability to work independently and as part of a team.
• Confidence using technology and learning new systems.
• A commitment to teamwork, continuous improvement and delivering positive client outcomes.

Why join Homes NSW?

• Meaningful work that directly supports vulnerable people and communities.
• Structured training, mentoring and ongoing support.
• Diverse career pathways across Homes NSW and the NSW Public Sector.
• A supportive team environment where safety, wellbeing and professional development are priorities.
• The opportunity to make a genuine difference every day.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Stacey Hart on 0448 135 107 or [e-mail] If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Robert Chiplen on 0419 448 753 or reach out via [e-mail]

Applications close

11:59pm AEST Monday October 19, 2026

Inclusion and Diversity

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience: Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’.