Housing and Administration Officer

Broken Hill Local Aboriginal Land Council; Broken Hill; On-site; AUD 55,000 - 75,000; Full time

Job summary

Broken Hill Local Aboriginal Land Council – Broken Hill NSW is seeking a Housing & Administration Officer to be the primary contact for tenants and community members visiting the office and assist with day-to-day administration in accordance with policies and procedures determined by the Board and the Chief Executive Officer.

You will provide information, advice and assistance to tenants and applicants regarding housing options, manage rent and payments, support budgets and records, and help

Qualifications

• Aboriginality is a genuine occupational qualification under relevant Australian law.
• Experience in administration, customer service, housing or a similar role.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.
• Sound computer skills, including Microsoft Office.
• Current NSW Driver Licence.
• Current Working with Children Check (or ability to obtain).
• Satisfactory National Criminal History Check.

Responsibilities

• Provide information, advice and assistance to tenants and applicants regarding their housing options.
• Provide customer service to tenants and respond effectively and professionally to tenant issues.
• Refer tenants and applicants to community and other government agencies where appropriate.
• Assist the CEO with the management of the social housing program in accordance with the budget and procedures.
• Manage rent, water usage and tenant sundry debt management, including recording of rent collection.
• Assist with preparation of budgets, managing records and receipts, and processing invoices.
• Receipt and process all incoming payments including rental and water usage payments.
• Perform customer service role of reception including administrative and office support for CEO and staff.
• Answer telephone professionally, transfer calls, take messages and relay promptly.
• Operate standard office equipment, undertake word processing, spreadsheet and filing tasks.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Broken Hill Local Aboriginal Land Council – Broken Hill NSW

The Housing & Administration Officer will be the primary point of contact for phone calls and community members visiting the office and assist with the day-to-day administration of the Broken Hill Local Aboriginal Land Council in accordance with policies and procedures determined by the Board and the Chief Executive Officer.

Key responsibilities

Provide information, advice and assistance to tenants and applicants regarding their housing options

Provide customer service to tenants and respond effectively and professionally to tenant issues

Refer tenants and applicants to community and other government agencies where appropriate

Assist the CEO with the management of the social housing program in accordance with the operational budget and relevant policies and procedures

Manage rent, water usage and tenant sundry debt management, including timely, accurate, and efficient recording of rent collection

Assist with the preparation of budgets, managing records and receipts, and processing invoices

Receipt and process all incoming payments including rental and water usage payments

Perform customer service role of reception including administrative and office support activities for CEO and other staff

Answer telephone in a professional manner, transfer calls efficiently, take accurate messages and relay messages promptly

Operate standard office equipment, undertake word processing, spreadsheet and filing tasks

About you

Aboriginality is a genuine occupational qualification under Section 14(d) of the Anti-Discrimination Act 1977 (NSW).

Experience in administration, customer service, housing or a similar role.

Excellent communication and organisational skills.

Ability to work independently and as part of a team.

Sound computer skills, including Microsoft Office.

Current NSW Driver Licence.

Current Working with Children Check (or ability to obtain).

Satisfactory National Criminal History Check.

About us

Broken Hill Local Aboriginal Land Council provides housing and administration services to the community.

Applications close Friday 16th October 2026 at 5.00pm