Housekeeping Support Specialist: Guest Comfort & Delivery

Accor Apartments & Realty; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in Brisbane seeks a Houseperson to support our Housekeeping Team. You will move throughout guest rooms and public areas, delivering amenities and linens, and collecting used items for laundering. A flexible, friendly approach helps ensure a smooth guest experience.

You will collaborate with room attendants, assist with cleaning as needed, handle chemicals safely, and provide accurate information about the property's amenities and services to guests.

Qualifications

• Experience providing guest service with a welcoming approach.
• Able to manage time effectively and multi-task in a busy housekeeping environment.
• Attention to detail in delivering amenities and maintaining cleanliness.
• Physically capable of walking, lifting, and moving items around a hotel setting.
• Able to work with colleagues from diverse backgrounds and adapt to changing shifts.

Responsibilities

• Prioritise and promptly fulfil guest requests, delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms.
• Collaborate with housekeeping team to complete tasks in a timely manner.
• Gather used linens from guest rooms and transport to the designated area for laundering.
• Assist with cleaning guest rooms and public areas as requested.
• Handle cleaning materials safely, respect guest privacy and report maintenance issues.
• Provide a welcoming service, addressing guest questions about amenities and features.

Skills

Customer service

Time management

Attention to detail

Physical stamina

Team collaboration

Reliability

Job description

Accor Apartments & Realty in Brisbane seeks a Houseperson to support our Housekeeping Team. You will move throughout guest rooms and public areas, delivering amenities and linens, and collecting used items for laundering. A flexible, friendly approach helps ensure a smooth guest experience.

You will collaborate with room attendants, assist with cleaning as needed, handle chemicals safely, and provide accurate information about the property's amenities and services to guests.