Houseperson

Accor; Brisbane; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

ALL Heartist Membership - discounts on

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way - Accor Academy

Build Your Network

Worldwide Opportunities

Job summary

FV by Peppers in Brisbane’s Fortitude Valley invites a Houseperson to join our dynamic housekeeping team. You will assist room attendants, deliver amenities and linens, and help maintain our heated skyline pool, cinema, gym, and lounge areas.

Your role supports a smooth guest experience and requires flexibility across shifts. We value friendly communication, attention to detail, and a team-oriented attitude.

Qualifications

• Warm and welcoming communication style.
• Strong eye for detail and time management.
• Enjoys physical aspects of housekeeping, including stairs and carrying items.
• Collaborates effectively with colleagues across teams.
• Reliable availability for weekends and public holidays.

Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities and linen items.
• Collaborate with housekeeping team to complete tasks in a timely manner.
• Gather used linens and transport to laundry area.
• Assist with cleaning guest rooms and public spaces as requested.
• Handle cleaning chemicals safely and report maintenance issues promptly.
• Provide welcoming service and accurate information about property amenities.

Skills

Warm communication

Attention to detail

Physical role

Team collaboration

Weekend availability

Job description

Accor Apartments & Realty

FV by Peppers in the heart of Brisbane's vibrant entertainment precinct, Fortitude Valley comprises of one and two bedroom apartments, a uniquely heated u-shaped skyline pool, cinema, state of the art gym, yoga retreat and tropical outdoor lounge area for guests to experience. You will never run out of things to do on your days off in Brisbane. Hike to hidden waterfalls, saviour culinary experiences at restaurants and rooftop bars or engage your senses in captivating art exhibitions and live theatre performances.

Purpose

As a Houseperson, you are a key player in our Housekeeping Team! You will be in constant motion, zipping around to assist our room and public area attendants with a flair for being everyone's go-to helper. Delivering requested items to guests' rooms, ensuring our room attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role. Your flexibility and willingness to help make you an essential part of our team, ensuring a smooth and enjoyable experience for our guests.

Primary Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces are requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills and Experience

• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating the property may involve using internal and external staircases, open pathways and pushing heavy trollies and equipment
• You embrace collaborating with colleagues from various background
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.