Housekeeping Supervisor - Staff Accommodation

Hamilton Island Enterprises; Whitsunday Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gym access

Dining discounts

Job summary

Hamilton Island Enterprises is seeking a prepared Housekeeping Supervisor to lead our Staff Accommodation team. You will oversee inspections, cleanliness, safety and accommodation standards while assisting residents with day-to-day administration and accommodation services.

The role focuses on regular unit and grounds inspections, coordinating maintenance and check-ins/outs, and maintaining accurate records in our accommodation database.

Qualifications

• Current Driver Licence required.
• Previous Housekeeping Supervisor experience essential.
• Proficient with Microsoft Office Suite.
• Experience operating computerised databases.
• Knowledge of hotel reservation systems desirable.
• Strong attention to detail and safety awareness.
• Excellent organisational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct regular inspections across staff accommodation units, buildings and grounds.
• Prepare condition reports after check-outs and coordinate corrective actions.
• Provide admin support for resident services, maintenance, check-ins and check-outs.
• Maintain accommodation and reservations database records.
• Coordinate maintenance requests and work orders.
• Support cleaning rosters and operational documentation.
• Handle general administration, deliveries, mail and key cutting.
• Process ticket sales, POS reconciliations and banking as required.

Skills

Organised

Detail-oriented

Communication skills

Time management

Team player

Independent worker

Flexible rosters

Physically fit

Driver licence

Tools

MS Office

Computerised databases

Hotel reservation systems

Job description

Housekeeping Supervisor - Staff Accommodation

Hamilton Island Enterprises – Hamilton Island QLD

HOUSEKEEPING SUPERVISOR - Staff Accommodation

Hamilton Island is seeking an organised and detail-focused Housekeeping Supervisor to join our Staff Accommodation team. With a primary focus on property inspections, hygiene, safety and accommodation standards, you'll help ensure our employee accommodation is maintained to a high standard while also supporting residents with day-to-day administration and accommodation services.

Why you’ll love working with us

• Take ownership of accommodation inspections and property standards
• Live island-side with no commute and tropical reef lifestyle
• Enjoy staff perks including gym access and dining discounts

Your Role

As Staff Accommodation Inspections Coordinator, your primary responsibility will be conducting regular inspections across staff accommodation units, buildings and grounds to ensure quality, cleanliness and safety standards are maintained. You'll identify issues, coordinate corrective actions and follow them through to completion while also providing administrative support across resident services, maintenance, check-ins and check-outs.

Where you’ll make an impact

• Conduct unit inspections and prepare condition reports following check-outs
• Complete weekly health and hygiene inspections across Staff Accommodation
• Conduct routine building, grounds and property inspections
• Identify and report maintenance issues, damage and safety hazards
• Follow up maintenance and corrective actions through to completion
• Investigate property damage and coordinate recovery of repair or replacement costs
• Liaise with Maintenance and cleaning teams regarding property requirements
• Communicate accommodation procedures and Lodging Terms and Conditions to residents
• Respond to resident enquiries and correspondence promptly and professionally
• Coordinate resident check-ins, check-outs, keys and documentation
• Maintain accurate accommodation and reservations database records
• Process maintenance requests and coordinate work orders
• Support cleaning rosters and operational documentation
• Assist with general administration, deliveries, mail and key cutting
• Process ticket sales, POS reconciliations and banking as required

What we’re looking for

You are an organised and proactive professional with a strong eye for detail and experience maintaining accommodation standards. You're confident conducting inspections, identifying issues and following actions through to completion while balancing administration and resident enquiries in a busy operational environment.

To be successful, you will need:

• Current Driver Licence (Essential)
• Previous Housekeeping Supervisor experience (Essential)
• Sound knowledge of Microsoft Office Suite (Essential)
• Experience operating computerised databases (Essential)
• Strong attention to detail and ability to identify property and safety issues
• Excellent organisational and time management skills
• Ability to work independently and follow tasks through to completion
• Strong communication and interpersonal skills
• Positive, helpful and team-focused attitude
• Reliable and flexible approach to rotating rosters
• Physically fit and capable of performing a hands-on operational role
• Knowledge of hotel reservation systems (Desirable)

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders – make your next career move one to remember!