Housekeeping Supervisor — Lead a High-Standard Team with Growth

Accor; Melbourne; Presencial; AUD 60.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Discounted rates

Learning programs

Talent development

CSR involvement

Diversity & inclusion

Resumo da vaga

Accor's Novotel & Ibis Melbourne Central is seeking an experienced Housekeeping Leader to drive cleanliness and guest satisfaction in a dynamic hotel environment.

You will lead and motivate a team to deliver high standards across guest rooms, public areas and back-of-house spaces, while managing rosters and inventory with a focus on cost control and guest comfort at all times. A strong grooming standard and flexibility to work varied shifts are essential.

Qualificações

• You have a commitment to providing exceptional experiences for our guests.
• Exceptional leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.
• Lead team members to achieve high standards of cleanliness for guest rooms, public areas and back of house areas within the hotel.
• Have high standards of grooming and presentation.
• Be available and flexible to work various rostered shifts, including early mornings, late evenings and on weekends.

Responsabilidades

• Ensure that room cleaning productivity is monitored closely and maintained.
• Provide ongoing performance feedback to Housekeeping employees.
• Handle or resolve all guest complaints and establish amicable relations with guests of the hotel and look after their needs and comforts at all times.
• Ensure that the control and administration of lost properly is properly recorded and stored accordingly.
• Assist the Executive Housekeeper with the preparation of weekly staffing schedules, monitoring staff attendance and labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
• Maintain an accurate and proper inventory of all stocks, guest supplies, linens, etc.

Conhecimentos

Commitment to guest experiences

Leadership in housekeeping

Team motivation

Grooming standards

Roster flexibility

Descrição da vaga

Accor's Novotel & Ibis Melbourne Central is seeking an experienced Housekeeping Leader to drive cleanliness and guest satisfaction in a dynamic hotel environment.

You will lead and motivate a team to deliver high standards across guest rooms, public areas and back-of-house spaces, while managing rosters and inventory with a focus on cost control and guest comfort at all times. A strong grooming standard and flexibility to work varied shifts are essential.