Housekeeping Supervisor - Apollo Bay

Great Ocean Road Coast and Parks Authority; Warrnambool; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Stunning coastal location

Supportive team environment

Leadership development opportunities

Job summary

Great Ocean Road Coast and Parks Authority is seeking a Caravan Park Housekeeping Supervisor for Marengo Family Caravan Park, Warrnambool. You will lead housekeeping operations, ensuring high cleanliness standards across accommodation, amenities and communal areas to deliver excellent guest experiences.

Key duties include supervising staff, coordinating cleaning activities, rostering, inventory management and guest issue resolution while maintaining safety and quality across all park facilities.

Qualifications

• Experience supervising housekeeping staff in hospitality or accommodation settings.
• Strong cleaning standards and presentation.
• Excellent communication and guest-service focus.
• Ability to lead and motivate a team.
• Organised with good time management.

Responsibilities

• Lead and supervise housekeeping staff to maintain high cleanliness standards.
• Coordinate daily cleaning across cabins, amenities, and facilities.
• Assist with staff rosters to meet seasonal demands.
• Manage inventory of linen and cleaning supplies.
• Develop and implement cleaning schedules and routines.
• Undertake cleaning duties as required and respond to guest inquiries.

Skills

Staff supervision

Cleaning

Customer service

Team leadership

Organisational skills

Education

First Aid Certificate

Job description

Great Ocean Road Coast and Parks Authority – Warrnambool VIC

Full time

3d ago , from Great Ocean Road Coast and Parks Authority

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

About the Role

The Great Ocean Road Coast and Parks Authority (GORCAPA) is seeking a motivated and experienced Caravan Park Housekeeping Supervisor to join our team at Marengo Family Caravan Park.

This role will ultimately be responsible for leading the day‑to‑day housekeeping operations of the park, ensuring high standards of cleanliness, presentation and guest satisfaction are maintained across accommodation, amenities and communal facilities.

This is a hands‑on role that combines team leadership, operational coordination and customer service in one of Victoria's most picturesque coastal destinations.

What You’ll Do

• Lead, support and supervise housekeeping staff to ensure exceptional cleaning standards are consistently achieved.
• Coordinate daily cleaning activities across cabins, amenity blocks, laundries, offices, kitchens and other park facilities.
• Assist with the preparation of staff rosters to meet operational and seasonal demands.
• Support the management of housekeeping inventory, including linen, amenities, chemicals and cleaning supplies.
• Assist in developing and implementing daily, weekly, monthly and seasonal cleaning schedules.
• Undertake cleaning duties as required, including vacuuming, mopping, laundering, bed making and waste management.
• Respond professionally to guest enquiries, feedback and complaints, escalating issues where required.
• Ensure the safe handling and storage of cleaning products and equipment.
• Maintain accurate communication with management regarding operational and customer‑related matters.

What We’re Looking For

• Previous experience supervising staff within a housekeeping, accommodation, hospitality, aged care or similar environment.
• Strong practical cleaning skills and experience maintaining high presentation standards.
• Excellent communication and interpersonal skills, with a customer‑focused approach.
• Demonstrated ability to lead, motivate and work effectively as part of a team.
• Strong organisational and time management skills.
• A proactive approach to problem‑solving and continuous improvement.
• Experience with manual handling practices and the safe use of cleaning chemicals (desirable).
• Current First Aid Certificate (desirable).

Mandatory requirements:

• Current Australian Driver Licence.
• Ability to obtain or hold a Working with Children Check.
• Ability to provide a National Police Check.
• Evidence of Australian working rights.

Why Join Us

At GORCAPA, you’ll be part of an organisation dedicated to protecting and enhancing one of Australia’s most iconic coastal regions while delivering memorable visitor experiences.

In return, we offer:

• The chance to work in a stunning Great Ocean Road location.
• A supportive and collaborative team environment.
• Meaningful work contributing to Victoria's leading coastal tourism destination.
• Opportunities to develop your leadership and operational management skills.

If you’re passionate about delivering exceptional guest experiences and leading a high‑performing housekeeping team, we’d love to hear from you.

To learn more about this position, please visit: www.greatoceanroadauthority.vic.gov.au/About-Us/Work-with-us to obtain a copy of the position description, including key responsibilities, selection criteria, qualifications and experience.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.