Receptionist - Club Millesime

SmartRecruiters, Inc.; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Hotel discounts

Parental leave

Dining discounts

Career development

Learning & development

Work anniversary stay

Employee assistance program

Job summary

Sofitel Sydney Wentworth invites applications for a Club Millésime Receptionist to warmly welcome guests and reflect our luxury standards in every interaction.

In this role you will manage arrivals, departures and lounge access, deliver personalised service, and collaborate with hotel departments to ensure a flawless guest journey from arrival to departure. RSA certified, fluent English required with additional languages a plus.

Qualifications

• Previous experience in a luxury hotel, hospitality, guest service, or front office role preferred.
• Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences.
• Professional presentation and a warm, welcoming personality.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Ability to handle guest requests and resolve concerns with professionalism and discretion.
• Proficiency in Microsoft Office and hotel PMS Opera.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Current RSA.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Create exceptional first and lasting impressions for every guest through warm, personalised, and professional service.
• Deliver memorable luxury experiences that embody Sofitel's Art de Vivre and Club Millésime's exclusive offerings.
• Anticipate and exceed guest expectations by recognising individual preferences and responding proactively to their needs.
• Build meaningful guest relationships that foster loyalty, trust, and a strong emotional connection with the brand.
• Champion operational excellence through attention to detail, efficiency, and consistent service standards.
• Collaborate seamlessly with hotel departments to ensure a flawless and personalized guest journey from arrival to departure.
• Manage guest arrivals, departures, and lounge access in accordance with hotel procedures.

Skills

Communication

Interpersonal skills

Professional presentation

Organisational skills

Multitasking

Discretion

Customer service

Opera

Microsoft Office

Tools

Opera

Microsoft Office

Job description

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Following an extraordinary transformation, Sofitel Sydney Wentworth has entered a new era of luxury. As Sydney's first international five-star hotel, we blend heritage, elegance and contemporary sophistication to create exceptional experiences for guests from around the world.

At the heart of this experience sits Club Millésime — our exclusive executive lounge offering personalised service, bespoke experiences and elevated hospitality for our most valued guests.

We are seeking a professional and guest-focused Receptionist to deliver exceptional service within our luxury Club Millésime space. As a Club Millésime Receptionist, you will warmly welcome guests, ensure every interaction reflects Sofitel's luxury standards, and help create memorable experiences while supporting operational excellence.

Job Description

• Create exceptional first and lasting impressions for every guest through warm, personalised, and professional service.
• Deliver memorable luxury experiences that embody Sofitel's Art de Vivre and Club Millésime's exclusive offerings.
• Anticipate and exceed guest expectations by recognising individual preferences and responding proactively to their needs.
• Build meaningful guest relationships that foster loyalty, trust, and a strong emotional connection with the brand.
• Champion operational excellence through attention to detail, efficiency, and consistent service standards.
• Collaborate seamlessly with hotel departments to ensure a flawless and personalized guest journey from arrival to departure.

Manage guest arrivals, departures, and lounge access in accordance with hotel procedures.

Qualifications

• Previous experience in a luxury hotel, hospitality, guest service, or front office role preferred.
• Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences.
• Professional presentation and a warm, welcoming personality.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Ability to handle guest requests and resolve concerns with professionalism and discretion.
• Proficiency in Microsoft Office and hotel property management systems (Opera experience preferred).
• Flexibility to work a rotating roster, including weekends and public holidays.
• Current RSA.
• Fluency in English; additional languages are an advantage.

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.