Housekeeping Supervisor

Accor Apartments & Realty; Mackay Regional; Sur place; AUD 42 000 - 66 000; Plein temps

Résumé du poste

Accor Apartments & Realty in Mackay is seeking a Housekeeping Supervisor to lead our housekeeping team to daily cleaning excellence and guest satisfaction. You will coach staff, allocate tasks, and uphold safety and quality standards across the property.

Ideal candidates bring leadership experience in housekeeping, strong communication, and a hands-on approach to support the team, including weekend shifts and holidays. A polished appearance and reliable transport are preferred.

Qualifications

• Experience leading housekeeping teams.
• Strong communication and interpersonal skills.
• Hands-on leadership with a can-do attitude.

Responsabilités

• Supervise daily housekeeping activities and ensure smooth workflow.
• Coach and train staff to improve skills and service quality.
• Maintain high cleanliness and safety standards.
• Allocate rooms and manage workload across shifts.
• Monitor safety and conduct quality inspections.

Connaissances

Leadership

Team motivation

Communication

Time management

Guest service

Safety awareness

Outils

Scheduling software

Description du poste

Purpose

As Housekeeping Supervisor, you are the driving force behind our Housekeeping team's success! You oversee the achievement of daily cleaning excellence, uplift team spirits, and shape our Housekeeping team into cleanliness champions. With your coaching finesse, you will guarantee our team consistently delivers top-tier cleanliness and productivity, ensuring a sparkling and secure stay for our guests.

Primary Responsibilities

• You will support and coordinate our housekeeping team's daily activities, ensuring a smooth workflow
• Foster team motivation and growth by providing guidance and training to enhance their skills
• Maintain high cleanliness and productivity standards, aligning with company guidelines to enhance guest experiences
• Efficiently allocate rooms for team members during shifts to maintain an even workload distribution
• Ensure safety standards are met, monitoring labour costs and conducting daily room inspections for quality assurance

Skills and Experience

• A sharp eye for detail and previous leadership experience in Housekeeping
• Excellent communication, interpersonal and time management skills, along with a friendly and outgoing personality
• The ability to think on your feet to keep things running smoothly throughout the day
• A high standard of personal grooming and a polished appearance
• Willingness to not only lead the team but to also work alongside them to ensure their success
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays