Houseperson – Housekeeping

Hyatt Group; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Complimentary accommodation at over 1000 Hyatt properties

Discounted food & beverage services

Generous paid time off and holiday policies

Employee assistance program for confidential support

Paid parental leave and wellbeing leave

Job summary

Hyatt is seeking a dedicated Houseperson to ensure high standards of cleanliness and presentation in guest areas. The role involves responding to guest requests, assisting the housekeeping team, and maintaining a welcoming environment. Join Hyatt and contribute to making travel more human!

Qualifications

• Experience in a hotel environment preferred (four or five star)
• Ability to multi-task and work with minimal supervision
• Flexible to work rotating shifts and weekends

Responsibilities

• Maintain cleanliness in guest corridors and pantries
• Respond to guest requests for deliveries and assist with special requests
• Greet guests and create a positive first impression

Skills

Organisational skills

Interpersonal skills

Communication skills (English)

Education

Previous Housekeeping experience

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Care Connects Us
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne:

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us:

• Leading global hotel brand with career advancement opportunities
• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance

About the Role:

As the Houseperson in Housekeeping, you will be responsible for ensuring all guest corridors and floor pantries are consistently maintained to the highest standards of cleanliness and presentation, whilst running deliveries and errands as requested by guests and the Housekeeping Management team.

Working amongst a team of 60, you will support the Executive Housekeeper in the day to day operations as well as supporting the team to achieve our purpose.

Some of the responsibilities include:

• Respond to all guest requests for items to be delivered to our rooms
• Collect and stock all linens in order to assist your Housekeeping team
• Completing the daily task worksheets accurately and legibly, forwarding the completed sheets to Housekeeping Management and reporting any incomplete tasks
• Occasionally moving of heavy furniture, bulky items, changing of sheets, bedspreads, fixing curtains, adding extra bedding and cots within the Housekeeping or guest areas
• Assist with the public area cleaning throughout the day
• Greet all guest with whom you come into contact with and assist them with any special requests they may have

Qualifications

• Previous Housekeeping experience within a hotel environment (four or five star hotel experience is preferred) or similar fast-paced, cleaning services environment
• Excellent organisational skills with the ability to multi-task
• Good interpersonal and communication skills with proficiency in the English language
• The ability to perform effectively with minimal supervision in a fast-paced environment
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on rotating roster (shifts are 7.00am to 3.00pm, 11.00am to 7.00pm and 3.00pm to 11pm), including weekends and public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.

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