Housekeeping All Rounder

Accor; Tweed Heads; On-site; AUD 42,000 - 65,000; Full time

Job summary

Accor in Tweed Heads is seeking a friendly Housekeeping all-rounder to clean rooms to high standards, restock supplies, and deliver guest amenities. You will cooperate with the housekeeping team, maintain safety, and handle guest requests with warmth and efficiency.

A physically active role requiring good time management and reliability, including weekends, holidays, and some night shifts. Previous houseperson or room attendant experience is a plus, and you value privacy and guest comfort as

Qualifications

• Experience in housekeeping is preferred.
• Warm, welcoming communication style.
• Eye for detail and strong time management.
• Ability to handle physical work and shift flexibility.

Responsibilities

• Thoroughly clean all sections of guest rooms, including linens, bathrooms, and surfaces.
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped.
• Use cleaning materials with care and adhere to safety protocols for a secure environment.
• Deliver amenities and fulfil guest requests (beds, cots, blankets, pillows) as needed.
• Report maintenance issues promptly to ensure issue resolution.
• Collaborate with all housekeeping team members to complete tasks timely.
• Respect guest privacy and security, upholding comfort and discretion.

Skills

Housekeeping

Attention to detail

Time management

Guest service minded

Team collaboration

Job description

Purpose As a housekeeping all-rounder, you are a key player in the Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your role would also include delivering requests to guest rooms, ensuring there is a steady supply of Linen and amenities. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality. Primary Responsibilities Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression Work diligently within the established guidelines to achieve the impeccable standards we hold dear Maintain and restock housekeeping trolleys, keeping them organised and well equipped Use cleaning materials with care and adhere to safety protocols to ensure a secure environment Respect guest privacy and security, upholding our commitment to their comfort Report maintenance issues Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner Gather used linens from guest rooms and transport to the designated appropriate area Handle chemicals and cleaning materials with safety Skills and Experience Previous experience as a houseperson or room attendee is a plus Your communication style is warm and welcoming where guests and team members alike feel right at home around you! You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways You embrace collaborating with colleagues from various backgrounds Reliable transportation and availability to work a variety of shifts including weekends and public holidays and some night work