Hotel Team Leader — Elevate Guest Experience

Merivale; Narooma; Sur place; AUD 77 000 - 85 000; Plein temps

Avantages offerts par ce poste

Staff perks

Staff cellar access

Paid parental leave

Career growth

Training academy

Accreditation support

Wellbeing support

Referral program

Résumé du poste

Merivale is seeking a Hotel Team Leader for The Whale in Narooma on a full-time basis. You will lead daily hotel operations, support your team and ensure standout guest experiences on the NSW South Coast.

Join a family-owned hospitality group and mentor colleagues across departments, manage rosters, front desk duties, safety, and service standards while driving continuous improvement and staff development.

Qualifications

• Minimum of 1 year in a hotel supervisory or team leadership role.
• Strong leadership and communication skills to organise workloads and support a team.
• Passion for hospitality and delivering personalised guest service.
• Ability to manage competing priorities and resolve problems calmly.
• Understanding of workplace health and safety and hotel operating standards.
• Collaborative approach with willingness to learn, teach and develop others.

Responsabilités

• Coordinating daily hotel activities, determining staffing requirements and allocating duties to team members.
• Supporting rosters, maintaining attendance records and coordinating shift coverage.
• Monitoring guest arrivals, departures and room allocations, and assisting with front office and reception duties.
• Handling guest enquiries and resolving concerns professionally, acting as an escalation point for service issues.
• Working with managers and other departments to coordinate priorities and deliver a seamless guest experience.
• Overseeing team performance and maintaining hotel service standards, policies and procedures.
• Supporting the onboarding, training and development of team members.
• Addressing employee concerns and helping resolve workplace grievances, escalating matters where required.
• Explaining and enforcing workplace health and safety requirements, security procedures and incident reporting processes.
• Maintaining accurate operational records and shift handovers, and recommending improvements to service and efficiency.

Connaissances

Leadership

Communication

Hospitality

Guest service

Problem solving

Team management

Description du poste

Merivale is seeking a Hotel Team Leader for The Whale in Narooma on a full-time basis. You will lead daily hotel operations, support your team and ensure standout guest experiences on the NSW South Coast.

Join a family-owned hospitality group and mentor colleagues across departments, manage rosters, front desk duties, safety, and service standards while driving continuous improvement and staff development.