Hotel Service Supervisor

Skilled Jobs Australia; Melbourne; On-site; AUD 76,000 - 80,000; Full time

Job summary

Skilled Jobs Australia is seeking a Hotel Service Supervisor in Melbourne's Fitzroy area with strong customer service skills. You will oversee staff, coordinate the service team, allocate duties, maintain records and ensure health and safety standards are met.

The role requires a Hospitality Certificate IV or equivalent (or at least 2 years relevant experience), willingness to work weekends, HACCP knowledge, and the ability to manage rosters, attend to attendance, and liaise with other

Qualifications

• Relevant qualifications in Hospitality at certificate IV or above or at least 2 years relevant work experience.
• Demonstrated understanding of Australian food safety and HACCP, as required.
• Practice proper workplace health and safety procedures.
• Availability to work weekends and public holidays on a rotating roster.

Responsibilities

• Resolve staff issues and suggest improvements.
• Supervise staff and allocate duties to the service team.
• Maintain records and rosters for staff shifts.
• Attend to attendance records and other administrative tasks related to staff management.
• Ensure safety regulations and hotel policies are followed.
• Provide oversight of guest services and service quality.
• Coordinate with other hotel departments to ensure smooth operations.

Skills

Staff supervision

Customer service

Health and safety compliance

Roster management

Front office supervision

Education

Certificate IV in Hospitality

Two years relevant experience

Job description

Fitzroy, VIC

Our client is a well established hotel chain in metropolitan Melbourne is looking for Hotel Service Supervisor with great customer service skills to join their vibrant team.

The position involves oversight of staff and to coordinate the service staff team members. This includes tasks such as allocating duties, maintaining records, and ensuring health and safety requirements are maintained.

Overseeing the front office and reception you will be required to:

• resolving staff issues and suggesting improvements.
• supervise staff
• maintaining records and rosters
• attend to attendance records, staff schedules, and other administrative tasks related to staff management.
• ensuring safety regulations are adhered to and also hotel policies and procedures.
• oversight of guest services
• co-ordinating with other departments

ABOUT YOU:

• Relevant qualifications in Hospitality at certificate IV or above with at least 1 year of experience; or have at least 2 years of relevant work experience
• Enthusiasm, tenacity, attention to details and a positive, engaging approach to providing high-quality service
• Demonstrated understanding of Australian food safety and HACCP, as required
• Practice proper workplace health and safety procedures
• Comply with relevant regulations
• Availability to work weekends and public holidays as required within a rotating roster
• Well presented, punctual and reliable
• Ability to keep your section clean and organized with a good understanding of work flow and structure
• Ability to prioritize and work under pressure

Salary range $76,000-$80,000 per annum + superannuation depending on experience.

Only successful applicants will be contacted.