Hotel Service Manager

Sociable Tech Pty Ltd; Melbourne; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Permanent full-time role

Salary AUD 80,000–85,000 + super

Supportive guest-focused environment

Leadership and operational development

Job summary

The Quest Brighton on the Bay in Brighton, Victoria, is seeking a hotel service supervisor to lead daily operations, coordinate front office, housekeeping and maintenance, and ensure guest experiences meet presentation standards.

This permanent, full-time role offers AUD 80,000–85,000 plus superannuation, a supportive team environment, and opportunities to develop leadership and operational skills.

Qualifications

• Minimum of three years’ experience in a similar hotel role.
• Experience supervising hotel service employees.
• Experience preparing rosters and monitoring staff performance.
• Ability to train, motivate and support team members.

Responsibilities

• Supervise and coordinate daily hotel service activities.
• Prepare rosters, allocate duties, ensure coverage.
• Monitor service standards and train staff.
• Coordinate with Housekeeping and Maintenance.
• Address guest enquiries and resolve complaints.
• Assist with Front Office duties when needed.

Skills

Leadership

Communication

Organisational skills

Staff supervision

Education

Hospitality Management qualification

Job description

Job Type: Permanent position | Full time position

Job Description

Global Touch Migration Reporting to the General Manager, you will supervise and coordinate hotel service employees, determine staffing requirements and ensure daily service operations run smoothly. You will work closely with Front Office, Housekeeping and Maintenance to maintain presentation standards, resolve operational issues and deliver a welcoming and professional experience for our guests.

Benefits

• A permanent, full-time position.
• An annual salary of $80,000–$85,000 plus superannuation, depending on qualifications and experience.
• A supportive and guest-focused working environment.
• The opportunity to take responsibility for hotel service delivery and team coordination.
• Opportunities to develop your leadership and operational skills.

Task & responsibilities

Supervise and coordinate the daily activities of hotel service employees. Determine staffing requirements according to occupancy levels, guest needs and operational priorities. Prepare staff rosters, allocate duties and ensure appropriate coverage across shifts.

Monitor employee performance and ensure established service standards and operating procedures are followed. Recruit, induct, train and coach team members, and provide ongoing guidance. Coordinate with Housekeeping and Maintenance to ensure guest rooms, facilities and public areas meet presentation and service standards.

Handle guest enquiries and complaints professionally, coordinate service recovery and escape matters when required. Monitor operating procedures and recommend improvements to service delivery and team efficiency. Communicate workplace health and safety requirements and ensure employees follow relevant procedures.

Address day-to-day employee concerns and assist with resolving workplace issues. Maintain staffing and operational records and report service issues to management. Maintain effective communication between hotel departments to support timely and consistent guest service.

Assist with Front Office and reception duties when operationally required.

Qualification & experience

To be successful in this role, you will have: A minimum of three years’ experience in a similar role within a hotel or serviced apartment environment. Demonstrated experience supervising hotel service employees and coordinating daily operations.

Experience preparing rosters, allocating duties and monitoring staff performance. Strong leadership, communication and organisational skills. The ability to train, motivate and support team members.

Confidence handling guest complaints and resolving operational issues. A sound understanding of workplace health and safety requirements and hotel service standards. A practical, hands‑on approach and strong attention to detail.

Availability to work a rotating roster, including weekends and public holidays. A qualification in Hospitality Management, Hotel Management or a related field will be highly regarded.

About Company

The Quest Brighton on the Bay is a 4-star serviced apartment hotel located at 250 Esplanade, Brighton, Victoria. Positioned directly across from Port Phillip Bay and the Royal Brighton Yacht Club, it offers modern studios and 1- to 3-bedroom apartments with kitchen facilities

Work Type: Full time Salary: $80000-85000