Conference, Events and Group Sales Coordinator

Doma Hotels; South Canberra; On-site; AUD 39,000 - 52,000; Part time

Job summary

DOMA Hotels is seeking a Conference, Events and Group Sales Coordinator for a part-time role (3 days per week) in Canberra. The successful candidate will coordinate conferences, events and group bookings, liaise with clients, and ensure seamless delivery across hotel operations.

You’ll work within our Commercial team, delivering exceptional guest experiences with organized, proactive administration and strong communication across departments.

Qualifications

• Experience in hotel conferencing, events, group reservations or a similar administrative role.
• Excellent organisational skills and a strong attention to detail.
• Strong written and verbal communication skills, with the ability to build positive relationships with clients and colleagues.
• Ability to manage competing priorities, meet deadlines and work effectively in a fast-paced environment.
• A proactive approach to problem-solving and the confidence to manage client enquiries professionally.
• Proficiency in Microsoft Office, including Outlook, Excel and PowerPoint.
• Knowledge of hotel systems such as Opera and iVvy would be highly regarded.
• A friendly, flexible and professional approach, with a genuine passion for delivering exceptional guest experiences.

Responsibilities

• Coordinate conferences, events and group accommodation bookings across DOMA Hotels.
• Prepare and distribute Banquet Event Orders and event documentation.
• Manage group accommodation blocks, rooming lists and reservation details across hotel systems.
• Liaise with clients and internal departments to ensure the successful delivery of events and group bookings.
• Respond to client enquiries and correspondence in a timely and professional manner.
• Maintain accurate client records and databases within iVvy and Opera.
• Prepare event floorplans, manage LCD signage and ensure event information is communicated.
• Monitor event accounts and open folios to ensure payments are in line with hotel requirements.
• Prepare weekly conference and event distribution reports and other required reporting.
• Meet and greet clients on event days and provide outstanding customer service.

Skills

Organisational skills

Communication

Time management

Customer service

Tools

Microsoft Office (Outlook, Excel, PowerPoint)

Opera

iVvy

Job description

Conference, Events and Group Sales Coordinator

Conference, Events and Group Sales Coordinator

We are looking for a Conference, Events and Group Sales Coordinator to join our award-winning team in a part-time capacity, working 3 days per week.

This role would suit someone with experience in hotel conferencing, events, group reservations or administration who is looking to broaden their experience and work with one of Canberra’s leading hospitality groups.

As part of our Commercial team, you will play an important role in coordinating conferences and events, managing group accommodation bookings and ensuring seamless communication between clients and our hotel operations teams. You will be highly organised, detail-oriented and passionate about delivering exceptional service.

In this role, your responsibilities will include:

• Coordinating conferences, events and group accommodation bookings across DOMA Hotels
• Preparing and distributing Banquet Event Orders and event documentation
• Managing group accommodation blocks, rooming lists and reservation details across hotel systems
• Liaising with clients and internal departments to ensure the successful delivery of events and group bookings
• Responding to client enquiries and correspondence in a timely and professional manner
• Maintaining accurate client records and databases within iVvy and Opera
• Preparing event floorplans, managing LCD signage and ensuring event information is accurately communicated
• Monitoring event accounts and open folios to ensure payments are managed in line with hotel requirements
• Preparing weekly conference and event distribution reports and other reporting as required
• Meeting and greeting clients on event days and providing outstanding customer service throughout their experience

To be considered for this role, you will have:

• Experience in hotel conferencing, events, group reservations or a similar administrative role
• Excellent organisational skills and a strong attention to detail
• Strong written and verbal communication skills, with the ability to build positive relationships with clients and colleagues
• The ability to manage competing priorities, meet deadlines and work effectively in a fast-paced environment
• A proactive approach to problem-solving and the confidence to manage client enquiries professionally
• Proficiency in Microsoft Office, including Outlook, Excel and PowerPoint
• Knowledge of hotel systems such as Opera and iVvy would be highly regarded
• A friendly, flexible and professional approach, with a genuine passion for delivering exceptional guest experiences

DOMA Hotels is a privately owned hotel group offering high-quality accommodation, conferencing facilities and a diverse range of food and beverage outlets. We are proud to be a nationally recognised and award-winning hospitality group, committed to providing exceptional experiences for our guests and team members alike.

We offer a supportive, vibrant and friendly working environment, opportunities for training and development, and great staff benefits. With a 3 day per week roster, this is an excellent opportunity to join a dynamic team while enjoying part-time flexibility.

If you are organised, service driven and ready to make a difference, we would love to hear from you.