Customer Service Coordinator

UniLodge; City of Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Inclusive culture

Employee engagement forums

Team events

Travel privileges across properties

Referral bonus up to $1,000

Job summary

UniLodge Brisbane City is seeking a Customer Service Coordinator – Reservations to be the first point of contact for residents and prospective guests, delivering a consistently high standard of service across front desk, phone and email enquiries.

You will manage reservations and support occupancy outcomes for the property, assist with tours, check-ins and check-outs, and contribute to a welcoming, connected resident community.

Qualifications

• Hold or obtain a current Registration Certificate with the Office of Fair Trading.
• Demonstrate a passion for customer service and resident experience.
• Strong communication skills with diverse community engagement.
• Excellent organisational skills and ability to manage priorities.
• Valid National Police Check and unrestricted working rights.

Responsibilities

• Be the friendly face of the property, supporting residents and guests daily.
• Handle enquiries, manage reservations and waitlists to meet occupancy targets.
• Keep reception running smoothly with calls, emails and issue resolution.
• Assist with room tours, check-ins/outs, inspections and maintenance requests.
• Foster a welcoming environment by supporting resident events and wellbeing.

Skills

Registration certificate

Customer service

Communication skills

Organisational skills

Police check / working rights

Job description

Be the first point of contact for residents, delivering exceptional service while managing reservations for our UniLodge Brisbane City location!

08th September, 2026

Discover Us: At the UniLodge Living Group, we know that exceptional living experiences begin with exceptional people. Whether your strengths are in property management, hospitality, or community engagement, you’ll find meaningful work and room to grow here. We’re proud to bring together five unique brands under one vision – creating inspiring living communities across Australia and New Zealand. With a rapidly expanding portfolio of 120+ properties (and many more to come), there’s never been a more exciting time to join our journey especially as we turn 30 this year.About the role: As our Customer Service Coordinator – Reservations, you will be the first point of contact for residents and prospective customers, delivering a consistently high standard of service across front desk, phone and email enquiries. This role exists to ensure a seamless resident experience while effectively managing reservations and supporting occupancy outcomes for the property.Key Responsibilities: At a glance, you will:

• Be the friendly face of the property – supporting residents and guests, answering enquiries and delivering a helpful, positive experience every day.
• Handle enquiries, manage reservations and waitlists, and work to achieve and maintain the budgeted occupancy targets for UniLodge Brisbane City.
• Keep reception running smoothly – answer calls and emails, resolve issues, and make sure every interaction is professional and efficient.
• Assist with room tours, check-ins and check-outs, inspections and maintenance requests, helping everything run seamlessly behind the scenes.
• Help create a welcoming, inclusive environment by supporting resident events, wellbeing and day-to-day engagement.

08th September, 2026

Discover Us: At the UniLodge Living Group, we know that exceptional living experiences begin with exceptional people. Whether your strengths are in property management, hospitality, or community engagement, you’ll find meaningful work and room to grow here. We’re proud to bring together five unique brands under one vision – creating inspiring living communities across Australia and New Zealand. With a rapidly expanding portfolio of 120+ properties (and many more to come), there’s never been a more exciting time to join our journey especially as we turn 30 this year.About the role: As our Customer Service Coordinator – Reservations, you will be the first point of contact for residents and prospective customers, delivering a consistently high standard of service across front desk, phone and email enquiries. This role exists to ensure a seamless resident experience while effectively managing reservations and supporting occupancy outcomes for the property.Key Responsibilities: At a glance, you will:

• Be the friendly face of the property – supporting residents and guests, answering enquiries and delivering a helpful, positive experience every day.
• Handle enquiries, manage reservations and waitlists, and work to achieve and maintain the budgeted occupancy targets for UniLodge Brisbane City.
• Keep reception running smoothly – answer calls and emails, resolve issues, and make sure every interaction is professional and efficient.
• Assist with room tours, check-ins and check-outs, inspections and maintenance requests, helping everything run seamlessly behind the scenes.
• Help create a welcoming, inclusive environment by supporting resident events, wellbeing and day-to-day engagement.

Skills and Experience Required: With a natural ability to build rapport, you enjoy supporting others and take pride in delivering a positive, seamless experience from first enquiry through to move-in and beyond. To be successful in this role, you will have:

• Hold or be able to obtain a current Registration Certificate with the Office of Fair Trading
• A passion for customer service and creating positive resident experiences
• Strong communication skills, with the ability to engage with a diverse community
• Excellent organisational skills and the ability to manage competing priorities
• Valid National Police Check + Unrestricted Working Rights.

Introducing – UniLodge Brisbane City: UniLodge Brisbane City is a brand-new, purpose-built student accommodation located in the heart of Brisbane’s CBD, set to open in 2026. Rising 27 storeys, the property offers modern studio and shared apartments designed for comfort, convenience and contemporary student living. Ideally positioned within walking distance to QUT Gardens Point and close to major universities, the property provides residents with easy access to transport, education and Brisbane’s best lifestyle precincts. Residents enjoy premium on-site amenities including study spaces, gym, cinema room, gaming areas and vibrant communal zones, all supported by UniLodge’s strong focus on safety, wellbeing and community.

Perks with Us:

• A refined and inclusive culture where individuality is respected and meaningful contribution is valued
• A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
• A connected community, brought to life through curated team events, celebrations and social initiatives
• Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
• Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.

Ready to make a real impact in a vibrant, community-focused environment? Join us at UniLodge and be part of something more than just a workplace –

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.