Guest Experience Attendant

Oaks Hotels & Resorts Limited; Hervey Bay; On-site; AUD 47,000 - 68,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Health Insurance

Parental Leave

Birthday Leave

Wellness Support

Job summary

Oaks Hervey Bay Resort and Spa is seeking a friendly Guest Experience Attendant to join our team on a casual basis, supporting Front Office and housekeeping to create outstanding guest moments from check-in to check-out.

This hands-on role offers a 7-day rotating roster with shifts from early morning to evening. You’ll welcome guests, handle requests, provide local recommendations, coordinate with teams, and ensure accurate guest records and payments.

Qualifications

• 1+ years' experience in Front Office or guest-facing roles within a hotel, hospitality, or customer service environment.
• Ability to communicate clearly and professionally across multiple channels.
• Positive, adaptable attitude with excellent teamwork and problem-solving skills.

Responsibilities

• Greet guests on arrival and manage check-ins/check-outs with warmth and efficiency.
• Assist with housekeeping tasks and service to guests as needed.
• Provide local recommendations and respond promptly to guest requests and feedback.
• Support linen handling, room setup, and presentation standards.
• Ensure guest rooms and public areas meet brand and cleanliness standards.
• Coordinate with housekeeping and other departments to meet guest needs.
• Process payments accurately and maintain up-to-date guest records.

Skills

Front Office

Guest service

Communication

Multitasking

Hospitality

Customer-focused

Job description

Oaks Hervey Bay Resort and Spa are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office operations on a casual basis.

This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within housekeeping operations.

Key Responsibilities

• Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
• Assist with housekeeping duties including servicing rooms and public areas as required
• Provide local recommendations, handle guest requests, and respond to feedback promptly
• Support linen handling, room setup, and presentation standards
• Ensure guest rooms and public areas are maintained to brand and cleanliness standards
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Process payments accurately and maintain up-to-date guest records

Shift Details (subject to change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 6:00am to 10:00pm
• Long term opportunity.

Hourly Rates (excluding superannuation)

• Monday - Friday: $34.96 per hour
• Saturday: $41.96 per hour
• Sunday: $48.95 per hour

Successful candidates will have

• 1+ years' experience across Front Office would be highly beneficial.
• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• A positive, adaptable attitude and excellent communication skills
• Confidence in handling multiple priorities in a fast-paced environment
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Availability to work across a 7-day rotating roster, including weekends and evenings. Weekends HIGHLY favourable.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Guest Experience Attendant • Hervey Bay, Queensland, Australia