Guest Service Agent: Batemans Bay Holiday Resort

SmartRecruiters, Inc.; Batehaven; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Progressive flexibility and well-being

Complimentary myNRMA Rewards discounts

Referral program up to AUD 2,000

Career growth opportunities within NR…

Job summary

NRMA Batemans Bay Holiday Resort is seeking a friendly Front Office/Guest Services professional for a casual role on the waterfront at Batemans Bay. You will welcome guests, manage bookings, and assist with check-in and check-out, ensuring a memorable coastal stay.

The position requires weekend and public holiday availability, with shifts between 8:00am and 6:00pm. You’ll work across multiple teams to keep guests comfortable and create coastal memories during their stay.

Qualifications

• Experience in Front Office/Guest Services.
• Willingness to work weekends and public holidays.
• Clear and friendly communication with guests.
• Ability to multi-task in a busy environment.

Responsibilities

• Take bookings, check guests in and out, and prepare invoices.
• Answer phone and email enquiries promptly and professionally.
• Collaborate with other teams to ensure rooms are guest-ready.
• Ensure guest accounts are accurate and transactions are handled with care.
• Communicate clearly for smooth handovers and happy guests.
• Assist with any other tasks as needed.
• Share local tips to help guests enjoy Batemans Bay.

Skills

Front Office

Guest Service

Communication

Tools

Reservations System

Job description

• Casual
• Department: Guest Services

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Nestled on the shores of Corrigans Beach just minutes from Batemans Bay, NRMA Batemans Bay Holiday Resort offers a vibrant and welcoming environment for guests and staff alike. With beachfront access, swimming pool, mini golf, and a family-friendly atmosphere, the resort is a popular destination for weekenders and holidaymakers. Whether it's glamping by the dunes or relaxing by the pool, the resort delivers unforgettable coastal experiences—making it a fantastic place to work and grow in hospitality

Job Description

• With your experience, create an impact on our guests in this hands-on casual role
• Bring your passion for people to the stunning waterfront at Batemans Bay Holiday Resort
• Find your balance with flexible work hours over a 7-day roster

What you’ll do

You’ll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell—helping guests relax, recharge and make unforgettable holiday memories by the coast.

We have a casual position available, with shifts rostered between the opening hours of 8:00am – 6:00pm. Weekend and public holiday availability will be required. We're interested in someone to join us on a longer-term basis. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
• Answer phone and email enquiries promptly and professionally—with a smile your guests can hear
• Work closely with other teams to ensure rooms are guest‑ready and every stay runs smoothly
• Ensure guest accounts are accurate and all transactions are handled with care.
• Communicate clearly with your team to ensure smooth handovers and happy guests.
• Support the team with any other tasks as needed—no job too big or small!
• Share local tips (best coffee, coastal walks, hidden gems!) to help guests experience the best of Batemans Bay

What you'll bring

• Previous Front Office/Guest Service experience and knowledge of front office computer and reservations systems (desirable).
• A warm, enthusiastic attitude and a passion for delivering top‑notch guest service.
• Strong multi‑tasking skills and the ability to keep cool when things get busy.
• Excellent communication skills and a knack for making guests feel special.
• Ability to work flexibly, including weekends and public holidays as needed.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well‑being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.