Casual Front Office Receptionist — Best Western Olde Maritime, Warrnambool, VIC

Travellers Group; Warrnambool; On-site; AUD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay you’ll be happy to tal

Quarterly incentive bonus

Flexible casual shifts to fit around

Paid birthday leave

Health & Wellbeing program for you and

Discounted stays for you and your</br>

Growth opportunities and team support

Job summary

Best Western Olde Maritime in Warrnambool, VIC is seeking a motivated Casual Front Office Receptionist to join our team at 110 Merri Street, Warrnambool, VIC — a well-established 43-room property at the western end of the Great Ocean Road, beside Flagstaff Hill Maritime Village and home to the recently refurbished Clovelly Restaurant & Bar.

The Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and

Qualifications

• Experience preferred, but training available.

Responsibilities

• Greet guests on arrival, manage check-in and check-out, and share information on facilities and local attractions.
• Handle phone and online reservations, ensuring accurate and timely bookings.
• Maintain guest records, process payments and manage day-to-day front desk operations.
• Respond to guest inquiries, requests and complaints promptly and professionally.
• Liaise with housekeeping and maintenance to ensure rooms are guest-ready and issues are resolved quickly.
• Monitor guest access and maintain the security of the front desk area.
• Follow workplace health and safety requirements and report any hazards.

Job description

Careers › Openings

Casual Front Office Receptionist

Best Western Olde Maritime

Warrnambool, VIC Casual

Our Company

Travellers is a proud Australian, family-owned company, driven by a mission to create best-in-class ‘home away from home’ accommodation for our guests.

We are looking for a motivated Casual Front Office Receptionist to join our team at Best Western Olde Maritime, 110 Merri Street, Warrnambool, VIC — a well-established 43-room property at the western end of the Great Ocean Road, beside Flagstaff Hill Maritime Village and home to the recently refurbished Clovelly Restaurant & Bar.

Role Overview

The Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process, as well as responding to guest requests in a prompt, friendly and efficient manner. The Front Office Receptionist is also an ambassador for the region, sharing highlights of Warrnambool, the Shipwreck Coast and the Great Ocean Road with our guests.

Why you’ll love working for us

• Competitive pay you’ll be happy to talk about
• Quarterly incentive bonus — because hard work should pay off
• Flexible casual shifts to fit around study, family and life
• Paid birthday leave
• Fully employer-paid Health & Wellbeing program covering you and your immediate family
• Discounted stays for you and your family across the entire Travellers Group portfolio of properties — perfect for weekend escapes
• A team that genuinely backs your growth, has your back and celebrates your wins
• A busy, well-established property with the recently refurbished Clovelly Restaurant & Bar onsite, open seven days for breakfast and dinner
• Experience preferred, but we’re open to training the right person
• Join Travellers Group as we welcome Olde Maritime — our first property in Victoria

Key Responsibilities

• Greet guests on arrival, manage check-in and check-out, and share information on our facilities, services and local attractions
• Handle phone and online reservations, ensuring accurate and timely bookings
• Maintain guest records, process payments and manage day-to-day front desk operations
• Respond to guest inquiries, requests and complaints promptly and professionally
• Liaise with housekeeping and maintenance to ensure rooms are guest-ready and issues are resolved quickly
• Monitor guest access and maintain the security of the front desk area
• Follow all workplace health and safety requirements and report any hazards

Our team lives the Travellers Group Core Values — Guest Obsessed, Empowering Our People, Innovation, Pride, Data-Driven Decisions, Hungry and Humble, Authenticity and Integrity.