Hotel Night Auditor

Panache Hotel Group; Melbourne; On-site; AUD 26,000 - 42,000; Part time

Benefits offered by this job

On-site overnight shift

Employee accommodation where available

Job summary

Panache Hotel Group is seeking a dynamic Hotel Night Auditor/Receptionist for Peppers Southern Cross Melbourne Hotel. This part-time, on-site overnight role is based at 679 La Trobe Street, Docklands VIC.

You will manage check-ins/outs, reservations, and guest inquiries, while ensuring accurate payments and nightly audit procedures. Requirements include legal right to work in Australia, English fluency, and a minimum of 2 years in the hotel industry.

Qualifications

• Fluency in English.
• Minimum 2 years' experience in the hotel industry.
• Able to work overnight.
• Willingness to travel to the workplace if required.

Responsibilities

• Greet guests warmly and handle check-ins/outs and reservations.
• Manage online/phone bookings accurately.
• Resolve guest queries promptly and professionally.
• Process payments and balance folios at night.
• Keep front desk and lobby area organized and stocked.
• Follow hotel security protocols and report incidents.
• Oversee night audit and reporting procedures.
• Ensure proper handover to daytime staff and smooth day start.

Skills

English fluency

Night audit experience

Hotel customer service

Team coordination

Job description

Panache Hotel Group (PHG) is a dynamic and rapidly expanding hotel management company specializing in short-term accommodations, hotels, and independent serviced apartments based in Western Australia. With a portfolio of six distinguished hotels in Perth’s central business district, East Perth urban area, Sydney, and Melbourne CBD, Panache is poised for further growth and exciting new projects in 2027. Our vision is to become the leading short-stay company for discerning owners who value simplicity and confidence in securing the highest possible fixed returns. By prioritizing guest satisfaction and a seamless “home away from home” experience, Panache has built a solid reputation in the industry and continues to thrive.

Panache Hotel Group is currently seeking a dynamic and experienced Hotel Night Auditor/Receptionist to join our team at Peppers Southern Cross Melbourne Hotel. This is a part-time position that require to work on-site overnight, located at 679 La Trobe Street, Docklands 3008 VIC.

The Night Auditor will serve as the welcoming face of our hotel, with key responsibilities including:

Warmly and professionally greeting guests, managing check-ins, check-outs, reservations, and online/phone bookings.

Timely resolution of guest queries and concerns.

Processing payments and maintaining a balance of folios.

Keeping the front desk and lobby area clean, organized, and well-stocked.

Executing daily tasks assigned by the Hotel Manager and Duty Manager.

Maintaining accurate guest records in the hotel database.

Keeping the hotel secure after hours and following hotel security protocols, reporting any incidents.

Manage the reception desk and oversee night audit and reporting procedures.

Assist in preparing for the daytime team's operations.

Ensure the Property Management System and relevant software roll the day successfully each night.

Ensure a clear and comprehensive handover occurs with the PM Duty Manager and that they complete their shift.

Ensure all master keys are accounted for at the end of each day.

Assist line staff when required.

Inspect and patrol each of the hotel room level at night time at least every 1 hour.

Job Requirements:

Legal Right to Work in Australia, foreigner must provide a copy of VISA Granted Letter.

Fluency in English

A minimum of 2 years of experience working in the hotel industry.

Ability to travel to the workplace is a prerequisite for the role

Must able to work overnight.