Thredbo Accommodation Services Summer 2026

EVT Group; Thredbo; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Thredbo staff pass

Food & beverage discounts

Career growth opportunities

Community involvement

EVT network exposure

Job summary

EVT Group in Thredbo Village is seeking a friendly Reception/Porter to welcome guests, check them in, assist with luggage and handle reservations. You will answer enquiries, support the information centre and help guests enjoy their stay in a fast-paced resort environment.

You'll need a valid C class manual driver's license and experience in hotel reservations or customer service. Proficiency with Microsoft Office and strong knowledge of the resort will help you thrive here.

Qualifications

• Hold a current, valid C class Manual driver's licence.
• Experience in hotel reservations or guest service.
• Ability to manage tasks and responsibilities autonomously.
• Proficient with Microsoft Office Suite.

Responsibilities

• Meet and greet guests, check them into the Thredbo Alpine Hotel, take reservations, assist with luggage and answer general resort enquiries.
• Assist in information centre operations and respond to after-hours inquiries as part of Front Office team.

Skills

C class Manual Drivers licence

Hotel reservations experience

Customer service experience

Autonomous task management

Tools

Microsoft Office Suite

Job description

This team ensures guests have unforgettable experiences throughout their stay in Thredbo Village. They cover a range of accommodations such as the Thredbo Alpine Hotel and Thredbo Alpine Apartments as well as various external properties. Roles range through all stages of a guests experience from making their booking, preparing for their arrival and ensuring they are welcome and assisted throughout their entire stay.

Within all roles it is a requirement to provide excellent customer service, maintain a strong level of knowledge about the resort and deal well in fast paced environments.

Reception/Porter

Meet and greet guests, check them into the Thredbo Alpine Hotel, take hotel reservations, assist with luggage, handle special food & beverage event bookings and answer general resort enquiries. Outside of normal operating hours the Front Office team are the knowledge keepers for the resort, answering all after hours switchboard calls. Assisting in all aspects of the information centre’s daily operations, including but not limited to; assisting guests with various enquiries of Thredbo and the wider local area, provide ticketing information, assist with Thredbo’s managed apartments, and assisting with National Parks passes.

Skills & Experience

• Hold a current, valid & unrestricted C class Manual Drivers licence (Required).
• Experienced in hotel reservations, customer service or tourism (Desirable).
• Ability to manage tasks and responsibilities autonomously.
• Experience with Microsoft Office Suite.

About Thredbo

Thredbo is Australia’s premier year-round alpine destination. Open 365 days, it boasts Australia’s only alpine Gondola, thecountry’s longest ski runs, European-style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination.

Thredbo is part of EVT, a market-leading experience creator. We bring to life some of the best-known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job like:
  • Thredbo staff pass with access to the mountain, leisure centre and more.
  • Discounts across food & beverage and retail outlets.
  • Discounted lessons, adventures, and rental packages.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process.

At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.