Year Round Front Office / Guest Services – Thredbo

Cunextseason; Thredbo; Hybrid; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible work/life balance

Positive office environment

Great pay rates & discounted mountain\

Accommodation available

Job summary

Cunextseason in Thredbo (NSW) is seeking a friendly Property Assistant to join our holiday letting team. You will liaise with guests, owners and contractors to deliver memorable stays and maintain property standards across our chalet and apartment portfolio.

Experience in hospitality or holiday letting is preferred, with a can-do attitude, strong communication, and good organisation. Weekend work is required but days off can be taken during the week.

Qualifications

• 2+ years holiday letting experience preferred but not essential.
• Hospitality experience & enjoy dealing with customers.

Responsibilities

• Liaising with guests, owners, and contractors
• Providing excellent customer service to our guests
• Management of property upkeep, maintenance, and repairs
• Establishing and maintaining business relationships
• Identify and implement process improvements
• Create new listings, property guest guides and property signage as required
• Respond to reviews and feedback and maintain high response rates

Skills

30?

Job description

Job Title:

Country

Australia

State:

NSW

City:

Thredbo

Start Date:

ASAP

0 years

Includes employee housing?

Yes

The position is

Full time,Part Time

Important details about this position

About Thredbo:

Thredbo is Australia's premier all season mountain resort. Summer is about mountain biking, hiking, events, rafting, fly fishing and more. In Winter, Thredbo has Australia's highest lift, biggest vertical and most vibrant apres ski season. It's a great place to work.

About us:

We are a local well known business managing ski chalets & apartments in Thredbo Village year round. We help our clients maximise their investment potential through the ever-growing short-stay market by listing their properties on top holiday booking platforms. We take care of the day-to-day management of these bookings and look after our portfolio of properties like they were our own so our clients don’t have to worry. From managing the listing and promotion to guest experiences, cleaning and maintenance; our clients trust us to take care of their properties and we work hard to get them maximum exposure and investment returns. On offer for the right candidate are flexible employment conditions, a great office environment with positive, encouraging management and a place where we are always looking to the future and the next innovative move.

About the position:

We are a growing company and looking for a property assistant to join our team. We are looking for someone with a positive can do attitude that will provide memorable guest experiences for travellers.

• Liaising with guests, owners, and contractors
• Providing excellent customer service to our guests
• Management of property upkeep, maintenance, and repairs
• Establishing and maintaining business relationships
• Identify and implement process improvements
• Create new listings, property guest guides and property signage as required
• Respond to reviews and feedback and maintain high response rates

About you:

• 2+ years holiday letting experience preferred but not essential.
• Have hospitality experience & enjoy dealing with customers.
• To be solutions-focussed with a positive can-do attitude.
• Driver’s license.
• Highly organised and proficient in documenting, filing and record-keeping.
• Good attention to detail and an eye for property marketing and styling (to ensure first impressions are favourable) a love for ski chalets helps..!
• A friendly and personable approach to relationships.
• Strong written and verbal communication skills.
• Strategic thinking capabilities.
• The position does include weekends but allows for days off during the week.

The Perks:

• Flexible work/life balance
• Working in a great, positive office environment
• Great rates of pay & discounted passes for the mountain
• Rewarding career with opportunity to grow within the business
• Accommodation available if required