Duty Manager

Lighthouse Hotel; Burnett Heads; On-site; AUD 70,000 - 85,000; Full time

Job summary

Lighthouse Hotel in Burnett Heads, Queensland, is seeking a driven Duty Manager to oversee day-to-day operations and lead the front‑of‑house team. This full‑time role is based in Burnett Heads and involves coordinating staff, managing reservations, and ensuring service excellence.

You will support the General Manager with operational and administrative tasks, uphold health and safety standards, and maintain smooth communication with guests and staff in a fast-paced hospitality environment.

Qualifications

• Minimum 2 years' experience in a similar management or supervisory role within the hospitality industry.
• Strong leadership and people management skills with the ability to motivate and guide a team.
• Excellent customer service orientation and the ability to handle high-pressure situations.
• Proficiency in using hospitality management software and point-of-sale systems.
• Thorough understanding of food hygiene, liquor licensing, and workplace safety regulations.
• Exceptional communication and interpersonal skills.
• Flexible and adaptable approach to working hours, including evenings, weekends, and public holidays.

Responsibilities

• Overseeing and coordinating all staff activities to deliver exceptional customer service
• Handling reservation inquiries, managing bookings, and liaising with customers
• Monitoring inventory levels and purchasing supplies as needed
• Ensuring compliance with all relevant health, safety, and licensing regulations
• Providing leadership and guidance to the front-of-house team
• Assisting the General Manager with operational and administrative duties

Skills

Leadership

People management

Customer service

Hospitality software

POS systems

Food hygiene

Liquor licensing

Workplace safety

Communication skills

Flexibility

Tools

Hospitality management software

Job description

We are seeking a driven and experienced Duty Manager to join the team at the Lighthouse Hotel. As the Duty Manager, you will play a pivotal role in ensuring the smooth day-to-day operations of this popular hospitality venue. This full-time position is based in Burnett Heads, Queensland.

What you'll be doing

Overseeing and coordinating all staff activities to deliver exceptional customer service

Handling reservation inquiries, managing bookings, and liaising with customers

Monitoring inventory levels and purchasing supplies as needed

Ensuring compliance with all relevant health, safety, and licensing regulations

Providing leadership and guidance to the front-of-house team

Assisting the General Manager with operational and administrative duties

What we're looking for

Minimum 2 years' experience in a similar management or supervisory role within the hospitality industry

Strong leadership and people management skills with the ability to motivate and guide a team

Excellent customer service orientation and the ability to handle high-pressure situations

Proficiency in using hospitality management software and point-of-sale systems

Thorough understanding of food hygiene, liquor licensing, and workplace safety regulations

Exceptional communication and interpersonal skills

Flexible and adaptable approach to working hours, including evenings, weekends, and public holidays