Hotel Manager

Emily Taylor and the Warders Hotel; Fremantle; Vor Ort; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Staff discounts across group venues

Complimentary meals on longer shifts

20% accommodation discounts across the

Training and professional development

Zusammenfassung

Emily Taylor and the Warders Hotel in Fremantle, WA, seeks an experienced Hotel Manager to oversee daily operations, Front Office, and housekeeping coordination, staff supervision, guest relations, and financial controls. The role requires leadership, organizational and communication excellence, with proficiency in English and additional languages for international guests.

The position involves managing guest inquiries, group bookings, and ensuring compliance with safety and company policies in

Qualifikationen

• Proven experience leading hotel ops and Front Office teams.
• Strong guest relations and service recovery skills.
• Ability to manage rosters, scheduling and performance.
• Professional English; multilingual communication is a plus.

Aufgaben

• Oversee daily hotel and Front Office operations to ensure guest service consistency.
• Supervise Front Office and Housekeeping teams, including rosters and performance management.
• Coordinate Front Office, Housekeeping and F&B for smooth operations and guest experience.

Kenntnisse

Front Office ops

Team leadership

Guest relations

Multilingual communication

Budgeting & controls

Tools

Mews

Deputy

MS Office

Jobbeschreibung

We are seeking an experienced Hotel Manager to oversee the daily operations of Garde Hotel & Warders Cottages. The successful candidate will be responsible for Front Office operations, Housekeeping coordination, staff supervision, guest relations, operational administration and financial controls. The role requires strong leadership, organisational and communication skills, a comprehensive understanding of hotel operations, and the ability to maintain high service standards in a fast-paced hospitality environment. Professional proficiency in English and multiple additional languages is required to communicate effectively with international guests from diverse linguistic and cultural backgrounds.

Key responsibilities

• Manage and oversee daily hotel and Front Office operations, ensuring efficient workflows and consistent guest service standards.
• Supervise, roster and coordinate Front Office and Housekeeping teams, including staff scheduling, task allocation, attendance monitoring and performance management.
• Coordinate Front Office, Housekeeping and Food & Beverage activities to ensure smooth departmental communication and a seamless guest experience.
• Monitor room availability, cleanliness, inspections and readiness in coordination with relevant staff.
• Manage guest enquiries, special requests, escalated complaints and service recovery.
• Communicate professionally with international guests in English and multiple additional languages, providing personalised assistance and culturally appropriate service.
• Coordinate group bookings, corporate accommodation requirements and special guest arrangements.
• Maintain accurate operational reports, shift handovers, incident records and administrative documentation.
• Oversee or support payment processing, invoicing, cash reconciliation, purchasing and supplier coordination in accordance with company procedures.
• Ensure compliance with workplace health and safety requirements, company policies and established operational procedures.

About you

• Proven experience in hotel or hospitality operations, including team leadership and staff supervision.
• Strong knowledge of hotel Front Office operations, guest relations and Housekeeping coordination.
• Demonstrated ability to manage staff rosters, coordinate departmental activities and maintain operational accountability.
• Professional proficiency in English and multiple additional languages, with the ability to communicate effectively with international guests.
• Experience handling guest complaints, resolving operational issues and maintaining high service standards.
• Experience with hotel management systems such as Mews or equivalent platforms.
• Competence in Microsoft Office applications, including Word, Outlook and Excel, and familiarity with workforce management systems such as Deputy.
• Experience with operational reporting, payment processing, invoicing, cash handling and accurate record-keeping.
• Strong organisational, administrative, interpersonal and problem-solving skills.
• Availability to work rotating shifts, including weekends, public holidays and the Christmas and New Year period, in accordance with operational requirements.

About us

Garde Hotel & Warders Cottages is part of W1 Hospitality Group, a growing hospitality collective based in Fremantle, Western Australia. The group operates a portfolio of hospitality venues, including Garde Hotel and Warders Cottages, Emily Taylor Bar and Kitchen, Anglesea, Garde Spa and Gimlet Gin Bar. We are committed to delivering exceptional guest experiences through professional leadership, high operational standards and effective coordination across our hospitality businesses.

• Staff discounts across W1 Hospitality Group venues.
• Complimentary meals on longer shifts.
• 20% accommodation discounts across group hotels.
• Training and professional development opportunities.

Questions for applicants.

• How many years' experience do you have as a Hotel Manager?
• How much notice are you required to give your current employer?