Hotel Guest Services Agent

Quest Bundoora Serviced Apartments; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Job summary

Quest Bundoora Serviced Apartments – Bundoora VIC is seeking a HOTEL GUEST SERVICES AGENT to join our casual team. You will handle front desk duties, greet guests, respond to enquiries, process reservations and promote our accommodation services to maximise stays.

We value friendly, personalised service, strong communication and a neat appearance. Shifts are mainly AM or PM, with weekend work and 10:30pm finishes; you must be eligible to work in Australia and able to roster across a fortnightly

Qualifications

• Previous front office reception experience is preferred.
• Ability to work weekends and public holidays.
• Must have entitlement to work in Australia.
• Experience with front office booking systems such as RMS is preferred.

Responsibilities

• delivering effortless guest experiences
• providing friendly, personalised customer service in responding to accommodation enquiries
• promoting the business to achieve accommodation sales
• processing reservations and ensuring full and accurate data capture
• assisting corporate and leisure guests, for example check-in, explaining hotel facilities and location, and check-out
• ensuring the smooth running of the reception desk.

Skills

Front desk experience

Customer service

Sales promotions

Tools

RMS

Job description

Quest Bundoora Serviced Apartments – Bundoora VIC

HOTEL GUEST SERVICES AGENT – Casual position

Previous front office reception experience is preferred.

There is a requirement to work weekends within the fortnightly roster.

There is a requirement to work PM shifts, closing at 10.30pm.

Quest Bundoora is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates.

At Quest Bundoora, we’re on the lookout for a new HOTEL GUEST SERVICES AGENT to join our team on a casual basis. Most shifts are either AM (6.30am to 2.30pm) or PM (2.30pm to 10.30pm).

The Role

Involves all aspects of front office reception, including:

delivering effortless guest experiences

providing friendly, personalised customer service in responding to accommodation enquiries

promoting the business to achieve accommodation sales

processing reservations and ensuring full and accurate data capture

assisting corporate and leisure guests, for example check-in, explaining hotel facilities and location, and check-out

ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, a keen eye for detail, high standards of personal presentation, and a highly team‑orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment, and experience with front office booking systems such as RMS, is preferred.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a dynamic and energetic team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, and opportunities to take part in a range of events and learning and development activities.